You will investigate and maintains highly complex property/casualty claims. You will determine liability, secure information, review coverages, arrange appraisals, and settles claims. You will report to a senior manager, litigation.
Internal candidates are encouraged to apply and should review the internal mobility guidelines in the hybrid policy reference guide for more information on potential relocation.
In this primarily home-based role, you will spend 80% of your time (4+ days per week) working from home, proximate to one of our office locations (within approximately 35-50 miles). On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture events. Locations are: Madison, WI; Boston, MA; Denver, CO; Hopkins, MN; Keene, NH; St. Joseph; Phoenix, AZ.
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Position Compensation Range:
$88,000.00 - $145,000.00
Pay Rate Type:
Salary
Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.
Purpose-Driven Work: Help real people navigate complex legal challenges. Your expertise will make a difference in their lives and communities
Career Growth: Build a long-term career with us. Gain valuable litigation experience, sharpen your trial skills, and develop specialty expertise in areas like auto, property, workers’ compensation, and more
Supportive Team Culture: Collaborate with talented colleagues and report directly to a Senior Manager in our Legal department. We’re committed to your professional development and success
Commitment to Excellence: Join a company recognized for integrity, innovation, and service. Be part of a team that sets the standard for legal representation in the insurance industry
What You’ll Do:
Investigate origin and cause of high exposure claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc. Check for prior claims and recognizes environmental exposures.
Participate in High Damage Reviews (HDR) to address coverage issues and exposure. Handle claims on a good faith basis
Handle both 1st party and 3rd party claims under multiple policy types and numerous endorsements
Conduct on-site inspections when needed, evaluate damages and handle claim negotiations with insureds, claimants, attorneys, public adjusters
Respond to customer inquiries, make appropriate decisions, and close file as needed
Interpret and determine policies, leases, by-laws, declarations, articles, and contract coverages and applies to all parties for assigned losses. Interpret claim history coverages
Make independent decisions but recognize when assistance is needed
Proactively provide all parties with claim process and status as appropriate; answer questions or redirect to other areas
Serve as a mentor and subject matter expert for less experienced adjusters
May be required to complete other assignments, job duties, or participate in projects based upon skills, achievements, or experience
Who We’re Looking For:
Professionals eager to grow, learn, and contribute to a dynamic legal team
Individuals committed to excellence, integrity, and collaboration
What we need from you:
Coverage experience preferred
Demonstrated ability to handle 1st and 3rd party, multi-line claims across our operating territories
Demonstrated experience providing customer-driven solutions, support or service
Demonstrated ability to efficiently and effectively handle complex claims
Extensive knowledge of policies and endorsements coverages
Successfully applied knowledge of each phase of the claim handling process
Licenses
Obtain state specific property casualty claims licensing as required
Travel Requirements
Up to 10%.
Catastrophe travel up to 75% as applicable
Physical Requirements
Work that primarily involves sitting/standing
We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.
We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email AskHR@AmFam.com to request a reasonable accommodation.
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For more than 90 years, American Family Insurance has built its reputation on sound principles. We strive to provide you industry-leading service, exceptional claims experience and products that build long-term relationships. This is accomplished by treating policyholders fairly in a helpful and caring way and making it easy and convenient to work with us. We know our customers like family.
American Family Insurance thrives by conducting its business in accordance with the highest ethical standards and the law at all times. Integrity is part of our culture and always has been. The reputation we enjoy and trust-based relationships we have built with our customers are determined by the example set by management and the character and good judgment exercised at all levels of our organization. It’s a way of doing business that our customers have come to expect from us and a standard that we continue to live up to.
1-800MYAMFAM (1-800-692-6326)
