Job Description

• Permanent full-time opportunity
• Lead, coach, and inspire teams delivering outstanding community experiences
• Work in a vibrant, people-focused environment at East Auckland

He angitūtanga: The opportunity

Auckland Council’s Pools and Leisure Department has an opportunity for a Lead within the Pools and Leisure team, based at Lloyd Elsmore Park Pools and Leisure Centre.

As a functional expert, you’ll support the Team Leader by providing day-to-day leadership, mentoring, and technical expertise. You’ll play a key role in ensuring programmes, services, and customer experiences are delivered to an exceptional standard, while fostering a fun, inclusive, and welcoming environment for both customers and staff.

Day-to-day you could expect to work on:

• Leading shifts, programmes, or activities and acting as the first escalation point for customer issues
• Coaching, mentoring, and supporting team members
• Delivering high-quality programmes, services, or lessons in your specialist area
• Supporting recruitment, induction, and training of new team members
• Responding to incidents and emergencies, including First Aid situations

This is a Permanent full-time 40-hour position. Shift to be determined.

As our centre opens 7 days a week, we may require you to work both Saturdays and Sundays. The ability to work early and late shifts, as well as weekends, is crucial in this role.

He kōrero mōu: About you

This role requires experience in similar sport, recreation, aquatics, or customer-focused roles, with a strong understanding of customer service and team leadership in a community setting.

• We will be looking for specific experience with:
• Providing day-to-day leadership or supervision
• Delivering programmes or services in a pools, leisure, or recreation environment
• Coaching, mentoring, or training others
• Managing customer issues in a calm and professional manner

He kōrero mōu: About you

This role requires experience in the sport, recreation, aquatics, or customer service space, ideally within a large, complex, or community-focused organisation.

We are looking for someone with:

• At least 2 years’ experience in a relevant functional area
• Strong communication and relationship-building skills
• Cultural competence and a willingness to engage with Te Ao Māori and tikanga
• Confidence using technology and digital tools
• Mandatory role-specific qualifications (e.g. First Aid, PLPC, AUSTSWIM, or relevant sector qualification – training supported by Auckland Council)

Ngā āhuatanga kei a mātou: What we offer

Auckland Council is the largest local government council across Oceania, serving over 1.7 million people and contributing towards making Tāmaki Makaurau a world-class city.

We offer a range of employee benefits and proudly support flexible working options where possible. You’ll have access to a range of fantastic Auckland Council benefits, EAP services, an Oranga Day and discounted Leisure Centre membership and a range of other partnership discounts!

View a snapshot of some of our employee benefits here:
https://drive.google.com/file/d/1HCrGnm_Fy1RMrhSkvVZaf3GPtZDk3BLd/view-usp=sharing

We are a diverse organisation – we value diversity in our thinking, and we can only achieve that with a diverse team!

We encourage you to apply even if you don’t meet every requirement listed. What matters most is your ability to contribute to a purpose-driven environment where diverse experiences are valued. We know that transferable skills can come from experience gained from outside of work.

Ehara taku toa, he takitahi, he toa takitini - My success is not mine alone, but the success of many.

Tono Mai: Apply Now!

You can find the here

Pay rate: $30.92 per hour (Our employer KiwiSaver contribution is in addition to the base salary offered.)

Applications close Sunday 6 Sept 2026 at 23:59

Please note: Applications will be reviewed as they are received, and interviews and advertisement may be concluded prior to the closing date. We encourage early applications.

Auckland Council is committed to the protection and wellbeing of children.  This role is classified as a Children's Worker role under the Vulnerable Children Act 2014. As such applicants will be required to undergo police vetting prior to commencing employment.  This position is also deemed a safety sensitive position and will require pre-employment drug testing. Appointment will be subject to a satisfactory police check. 

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

Employees in receipt of salary protection and/or on the predecessor Council terms and conditions of employment, please note that the salary protection and/or predecessor Council terms and conditions, including relocation, apply to your current position. Should you change to a new position (other than any secondment) you will be issued with a new employment letter of offer with current Auckland Council terms and conditions.

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