Job Description

Key Job Duties and Responsibilities:

1.Build the Learning Infrastructure

Design and deploy a single, enterprise-wide competency led learning framework covering key roles and skills

Define capability models for functional, behavioral, and leadership development

2.Solving Business Problems Through Learning

Partner with leaders to diagnose business performance challenges

Co-create learning programs that directly improve sales, service, productivity, or manager effectiveness.

3.Lead Signature Capability Programs

Launch and scale programs like Manager Capability, Sales Force Effectiveness, and Digital Fluency

Replace generic classroom programs with job-relevant, modular learning journeys

4.Enable Digital Learning & AI Transition

Fix or replace the LMS, and build adoption of self-paced, bite-sized, digital learning

Create awareness and foundation for AI-driven skills platforms, role-based learning paths, and adaptive content delivery

5.Elevate the L&D Team

Coach and build the team’s ability to consult, diagnose, and design, implement and govern programs

Transition L&D from coordination to performance consulting

6.Measure Learning Impact

Use SMART, actionable metrics: adoption, completion, application, and business impact

Build learning analytics dashboards and report insights into business leadership

What success looks like (12-24 months):

Functional, leadership, and role-based learning journeys and framework deployed and adopted

At least 3 business-critical capability programs (Academies) redesigned and rolled out within 12 months

50% shift to digital/blended learning in frontline and people manager roles

L&D team equipped with stakeholder management, performance consulting, and data fluency

Roadmap for AI-readiness in learning is defined and socialized across key functions

Ideal Profile

12–15 years of experience in L&D, Capability Building, or Leadership Development

Strong business problem solver with ability to translate challenges into capability needs

Deep knowledge of adult learning design, digital learning ecosystems, and LMS/LXP implementation

Experience building or scaling competency models, academies, or skills-based learning

Exposure to organizations undergoing digital/cultural transformation

Awareness of AI trends in learning, skills clouds, adaptive platforms, and personalization

Solid commercial acumen, proven project management skills, facilitation, influence, and storytelling ability with senior leaders to navigate change

Added Advantage

Experience in consulting, telecom, tech, SaaS, or sales-led organizations

Knowledge of tools like Degreed, EdCast, Cornerstone, Viva Learning, or AI-driven LXPs

Past success in repositioning L&D from “cost center” to “value driver”