Job Description

About the role

The Site Operations Lead plays a pivotal role in ensuring the stability, security, and performance of ICT services that support OneSteel Manufacturing’s steel, mining, and port operations. This position is responsible for overseeing complex technology environments, leading and coordinating cross‑functional technical teams, and maintaining the operational continuity of systems essential to production and site safety. With a strong focus on governance, service reliability, and operational excellence, the role provides strategic guidance and hands‑on leadership across a variety of sites in a heavy industry environment.

You’ll be responsible for the effective management of day‑to‑day ICT infrastructure operations across multiple industrial sites. This includes mobile and fixed endpoints, datacentre environments, networks, communications systems, and remote operational facilities. The position ensures that technology services meet critical operational requirements, supporting uninterrupted production and safe working conditions.

Working closely with the Infrastructure and Operations Manager, the role provides technical leadership, oversees change governance and risk controls, drives continuous improvement initiatives, and coordinates the workload of infrastructure support staff. The Site Operations Lead is also responsible for maintaining compliance with operational processes, managing service performance, and leading incident response activities within high‑availability, time‑critical environments.

Key benefits

• Domestic Relocation included for those residing outside of Whyalla, which includes:
• Uplift of goods and relocation allowance (for individuals and immediate family)
• Travel and temporary accommodation (up to 4 weeks)
• Generous parental leave: 20 weeks paid Primary Carer Leave and 3 weeks paid Partner Leave for those who have worked at the business for at least 12 months. The company also provides superannuation contributions for the Primary Carer during the period of unpaid parental leave for eligible employees (limitations apply).
• Access to long service leave after 5 years: Employees who are not covered by an Enterprise Agreement can access accrued Long Service Leave (LSL) at the rate of 1.3 weeks per year of service after 5 years continuous service.
• Employee Benefits Program: Employee Added Extras (EAE), our Employee Benefits Program, provides discounts for you and your friends and family on gift cards, shopping, groceries, home products, car rentals, holidays, recreation and more
• Recruitment referral awards: $1500 is awarded to eligible employees for referring friends or family to an open role if the candidate is successful.
• Employee Assistance Program: Sonder, our EAP, offers confidential, professional and free counselling and support resources in areas such as marriage/family difficulties, interpersonal conflict, stress, depression or anxiety, alcohol and/or drug dependencies, grief, loss or trauma and workplace problems.

Responsibilities

• Lead day-to-day ICT infrastructure support operations across multiple industrial and mining sites
• Manage technical teams, providing direction, coaching, and performance oversight
• Coordinate change management activities to minimise operational impact and strengthen ICT risk controls
• Drive process improvement and service level optimisation
• Deliver and support infrastructure projects, resource planning, and service enhancements
• Maintain strong relationships with site leaders, IT peers, and external partners
• Monitor service level agreements of level 1/2 Infrastructure team, identify trends and influence consistency
• Coordinate major incident management and perform root cause analysis to resolve production impacting issues efficiently
• Maintain security and integrity of IT facilities, including national datacentre, IT administration offices, central telephone exchanges, server/communication rooms, and critical radio communication infrastructure (Digital/Analogue Radio Trailers, radio tower facilities)

About your experience

• Proven leadership or supervisory experience in ICT operations
• Ability to thrive in a dynamic environment, prioritise competing demands and maintain a strong focus on service delivery
• Successfully organise and direct large teams of people
• Excellent problem solving, stakeholder engagement, and communications skills
• Strong understanding of infrastructure technologies across servers, networks, communications and OT environments
• Experience supporting high-availability industrial or operational environments
• Relevant industry qualifications/certifications (ITIL, Cisco, etc.)

About us

OneSteel Manufacturing operates a mining and steel manufacturing business. As Australia’s only manufacturer of special grade billet and steel long products we provide solutions for nation-building infrastructure including rail. With State and Federal Government investment, the South Australian Mining and Steel Manufacturing assets form part of the sovereign security of Australia’s manufacturing sector.

Next steps

It is our ambition to cultivate an inclusive workplace that is as diverse as the communities we serve. We encourage candidates from all cultural backgrounds, genders, orientations, age groups, and abilities to apply. Your diversity is our strength in creating sustainable and innovative steel solutions for Australia's tomorrow.

We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant.