Job Description

ABOUT THE ROLE
Our international team takes care of the architecture, design and implementation of central
and business critical platforms for API handling, system integration and automation of rule
based business decisions. Advising our specialist departments and IT product teams is an
essential part in that context. We advise and support the implementation of new use cases
and the optimization of existing solutions. In addition, we work together with service providers
for operation and support to guarantee the highest grade of reliability
We see your role as IT operations engineer as a flexible all-rounder and dynamic team player
who enjoys and is keen in operate and optimization of our cloud-based platforms. We offer a
variety of tasks in expanding and improving our solution, from design to implementation and
management of operations related challenges. As part of a powerful team, you can contribute
to parts of Hapag-Lloyd's critical core systems to make a difference.

KEY RESPONSIBILITIES & TASKS

Monitoring & Observability:
• Continuous observation of our systems regarding availability, performance, system
usage and costs
• Definition, design and implementation of observability / monitoring regarding Service
Levels (SLIs / SLOs / SLAs)
• Integration in central observability solutions e.g.: Datadog, Elastic, …
• Reporting of availability, performance, system usage and costs on a regular basis
Maintenance:
• Planning, coordination and implementation of system updates in collaboration with our
vendors and suppliers.
• Take care of keeping our system secure by fixing vulnerabilities in collaboration with
our CISO department
• Take care of housekeeping tasks
Automation:
• Drive automation regarding paradigms like CaC/IaC (Configuration as Code /
Infrastructure as Code) to ensure the lowest possible degree of error prone manual
work.
• Optimize our CI/CD pipeline
Incident & Problem Management:
• Take over responsibility of coordination & solving incidents to keep “Mean-Time-To
Repair” and user impact as low as possible
• Drive and support problem management to ensure system reliability and prevent
reoccurring incidents
Service Management:
• Take over responsibility of service request handling
Continuous Improvement:
• Driving continuous improvement of our platform regarding to scalability, reliability &
cost-efficiency

BEHAVIOURS & APPROACH

• Strong analytical and problem-solving skills
• Team-oriented with excellent communication and collaboration skills
• Ability to build pro-active, co-operative working relationships with customers, peers
and key stakeholders based on respect and teamwork
• Ability to act under pressure and to manage efficiently crisis situations
• Able to evaluate information, identify key issues and formulate conclusions based on
sound, practical judgment, experience, and common sense

WORK EXPERIENCE

• Extensive experience in operations of business critical and cloud-based platforms
(monitoring, maintenance, improvement, troubleshooting, …) on an enterprise scale
• Extensive experience with AWS cloud and container runtimes like ROSA (Red Hat
Open Shift on AWS)
• Good Knowledge in end-to-end monitoring of applications and systems with
enterprise observability tools (e.g. Datadog, Elastic, Prometheus, Grafana)
• Experience with automation tools such as Terraform or Ansible is an advantage
• Experience in software development and the tools used, such as version
management, CI/CD, planning and collaboration tools (e.g. Git, Jenkins, Jira,
Confluence, ...)
• Excellent communication, problem-solving, and stakeholder management skills.

EDUCATION & QUALIFICATIONS

• Bachelor’s or Master’s degree in computer science, Engineering, or related discipline
• English language – expert proficiency (additional languages are beneficial)

With a fleet of 313 modern container ships and a total transport capacity of 2.5 million TEU, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 14,000 employees and 400 offices in 140 countries. Hapag-Lloyd has a container capacity of 3.7 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 133 liner services worldwide ensure fast and reliable connections between more than 600 ports on all the continents. In the Terminal & Infrastructure segment, Hapag-Lloyd has equity stakes in 21 terminals in Europe, Latin America, the United States, India and North Africa. Around 3,000 employees are assigned to the Terminal & Infrastructure segment and provide complementary logistics services at selected locations in addition to the terminal activities.