Job Description

Lead Investigator

Full-time – 12-month contract

Mowbray, Launceston, TAS

About the Role

The Lead Investigator leads investigations, case reviews and quality improvement activities across BaptistCare, ensuring compliance with legislative, regulatory, accreditation and funder requirements. The role identifies practice trends and risks, develops mitigation strategies, and drives consistent, timely investigations and continuous improvement to reduce critical incidents and organisational risk.

Reporting to the Investigations Manager, this full-time, 12-month maximum-term role is focused almost entirely on reportable conduct investigations. Your day-to-day will include:

• Leading reportable conduct investigations end-to-end, from planning through to submission of investigation reports to the regulator
• Developing and maintaining investigation plans in line with Tasmanian legislative obligations

• Prepare investigation reports, findings and recommendations.
• Monitor incident trends, identify risks and implement mitigation strategies.
• Drive continuous improvement through practice reviews, gap analysis and service improvements.
• Ensure compliance with regulatory, funding and quality requirements.
• Develop best-practice investigation processes, tools and training.
• Manage project risks, issues and reporting to key stakeholders.
• Build effective relationships with operational teams, leadership, regulators and funders.
• Promote a culture of quality, child safety, accountability and customer-focused service.

What You'll Bring

• Hands-on experience conducting investigations within the Tasmanian foster care or kinship care sector
• Sound working knowledge of Tasmanian out-of-home care legislation, reportable conduct schemes, and processes
• Proven ability to conduct defensible investigations using structured, evidence-based methodologies
• Exceptional written communication skills, with the ability to produce clear, accurate investigation reports for regulatory audiences
• Strong organisational discipline — this role manages multiple concurrent investigations with external reporting deadlines
• Comfort working within a small, evolving team during a period of structural change

About Us

BaptistCare is a leading purpose-led care organisation, guided by our Christian identity and serving people and communities across Australia for more than 110 years. We support people to live better through aged care, home care, retirement living, community services, disability support and housing.

We know that life’s challenges can make our world feel smaller. With the right people alongside us, it can feel more connected, supported and hopeful again.

That’s what we work towards every day - enriching lives through communities of care. Today, more than 70,000 customers, 12,000 employees and close to 2,000 volunteers are part of our communities across Australia.

Essential Requirements

• Tertiary Qualifications in Social Sciences, Legal, Social Work, Psychology or other relevant Human Services qualification and/or experience and relevant qualification in investigations or similar
• Must have a current Working with Vulnerable People check or willingness to obtain
• The successful applicant will be required to undergo a National Criminal History check.

How to Apply:

Click 'Apply Now' to submit your application.

Only short-listed applicants will be contacted.

• Applicants must have the right to work in Australia.
• Applicants must address the key selection criteria to be considered

Please apply directly to the role – email applications will not be accepted.

If you require support with the application process, please contact Eman on eman.elhessny@baptistcare.org.au

BaptistCare – Inspired by Jesus to champion care for all.

BaptistCare is dedicated to the safety, empowerment, and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful, protective environment that supports infants, children, and young people to feel safe and respected.