Job Description

Vixxo is seeking a Lead Inventory Control Specialist to work in New York, NY

The Lead Inventory Specialist is a hybrid role responsible for both in-the-field servicing and managing a small team of no more than 10 inventory specialists. This is a mentoring role to grow into a service operations manager position and will include tasks such as coaching, hiring, and training. For each activity, their service operations manager will review it before implementation to help them learn the role. The ideal candidate combines strong customer service skills, confidence in systems, effective follow-up, coaching, and meeting with clients.

Essential Duties and Responsibilities:

• Complete assigned Delivery work, including sorting, cycle counts, and delivery of inventory per the guidelines of the customer. Meet the customer's SLA requirements, including inspections and completion of all necessary paperwork.
• Manage activities between Vixxo, the customer, and inventory specialists, and schedule accordingly. Field monitoring of employees, interactions with customers, truck, van organization, and work site behavior.
• Approval of timecards, plan and manage coverage, and manage escalated calls.
• Hire and coordinate the training of new specialists.
• Provide coaching and feedback to inventory specialists and conduct reviews.
• Perform daily tasks, such as reviewing emails, submitting expense reports, submitting time punches, and participating in team calls or chats.

Qualifications and Experience:

To perform this job successfully, an individual must be able to satisfy each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• At least 2 years of experience in inventory controls and customer service
• Strong organizational skills
• Excellent understanding of general business practices
• Excellent written and verbal communication skills; strong problem-solving and data analysis abilities
• Advanced knowledge of Microsoft Office products, including Excel, Outlook, and Word; experience working with databases is a plus
• Exceptional interpersonal skills with the ability to interact with employees and client liaison at all levels
• A high degree of reliability, commitment, tenacity, teamwork, and creative energy to achieve success

• Proven ability to lead, coach, delegate, and inspire in a positive and effective manner
• Demonstrated experience in providing exceptional customer support in a fast-paced environment

Other Skills and Abilities

• Be self-directed and motivated
• Be flexible and available to interact with employees at all levels:

Education, Certificates, Licenses, Registrations:

Education Requirement:

• High School Diploma or equivalent

Certificate and/or License

• N/A

Physical Demands:

The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit for extended periods and use their hands for repairs and fine tooling, as well as to operate a computer keyboard and telephone. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Travel:

The position requires some travel. Up to 25% annually.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The work is primarily performed in customer locations and behind the counters. The noise level in the work environment is usually moderate plus. The technician will need to be able to drive and have a quiet place at home to perform administrative tasks.