Job Description

Assume a vital position as a key member of a high-performing team that delivers infrastructure and performance excellence. Your role will be instrumental in shaping the future at one of the world's largest and most influential companies.

As a Lead Infrastructure Engineer at JPMorgan Chase in Infrastructure Platforms, you will partner with customers and global technologists to manage production incidents, problems, and changes; drive communications and lifecycle management; and support product evolution. You will help set functional priorities aligned to strategy and use deep network expertise to resolve complex, mission-critical issues. Experience with or willingness to learn scripting (e.g., Python) to build automation is preferred.

Job responsibilities

• Serve as the primary point of contact for incident, problem, and change management; risk, vendor and client relationships; internal/external communications; service delivery; lifecycle management; and service evolution.
• Support administrative functions required to deliver infrastructure, including planning, tracking, ordering, reporting, and consumption.
• Execute day-to-day operational duties and define/drive MIS requirements to improve supported business processes.
• Act as the primary customer interface for day-to-day issues, questions, and service inquiries.
• Lead and coordinate major incident response, including running P1 technical bridges and managing communications through resolution.
• Act independently and apply critical thinking to troubleshoot, identify root cause, and resolve complex, mission-critical network issues.
• Serve as an escalation point for 40x, 50x, and 60x level team members and provide expert guidance during high-severity events.
• Advocate for the customer base during infrastructure or business-critical issues and drive timely remediation.
• Collaborate across high-performing teams and partners firmwide to deliver common goals and outcomes.
• Produce and maintain high-quality documentation by creating original content and updating existing materials.
• Plan, track, and manage the effective use of technology infrastructure to optimize delivery quality and cost.

Required qualifications, capabilities, and skills

• Formal training or certification on infrastructure disciplines concepts and 5+ years applied experience
• Experience in network operations and infrastructure support, including leading P1 technical bridges.
• Deep knowledge of network infrastructure components and the systems used to track and manage them.
• Proficiency in more than one infrastructure technology domain, serving as an SME in 2–3 technologies.
• Strong knowledge of risk and controls and the ability to ensure compliance with company-wide standards.
• Strong communication skills, both written and verbal, with the ability to explain complex technical findings to management.
• Experience working in a global, mission-critical 24x7 environment with multiple vendor and customer relationships.
• Hands-on, flexible approach with the ability to perform under high pressure in a fast-paced, client-focused environment.
• Experience using protocol analyzers and troubleshooting tools such as Cpacket, BigSwitch, Wireshark, or Riverbed.
• Experience using capacity and monitoring tools such as Splunk, SevOne, or ThousandEyes.

Preferred qualifications, capabilities, and skills

• Demonstrate experience managing large-scale enterprise network topologies across routing and switching, datacenter fabrics, wireless, and network security/services.
• Hold relevant infrastructure certifications in networking, datacenter, security, or related technologies.
• Apply scripting and automation skills using Python, Ansible, or similar tools to improve operational efficiency.
• Leverage Linux and version control practices to support infrastructure operations and continuous improvement.