Job Description

Assume a vital position as a key member of a high-performing team that delivers infrastructure and performance excellence. Your role will be instrumental in shaping the future at one of the world's largest and most influential companies.

As a Lead Infrastructure Engineer at JPMorgan Chase within the Infrastructure Platforms team, you'll help build a meaningful engineering discipline, combining software, Infrastructure, and systems to develop creative engineering solutions to help solving operations problems. Much of our support and software development focuses on optimizing existing systems, building infrastructure and reducing work through automation. You’ll join a team of curious problem solvers with a diverse set of perspectives who are thinking big and taking risks. In this environment, you’ll take the lead on relevant projects, supported by an organization that provides the support and mentorship you need to learn and grow.

Job responsibilities

• Applies technical expertise and problem-solving methodologies to projects of moderate scope and executes creative solutions for design, development, and technical troubleshooting for problems of moderate complexity
• Design and deliver secure, resilient, and self-healing network instrumentation platforms aligned to firmwide engineering standards; integrate network packet broker and analytics technologies to enhance observability across complex networks.
• Architect and evolve high-availability packet aggregation and analytics services in partnership with Network Operations and Cybersecurity; drive continuous improvement of instrumentation reliability, resiliency, and operational efficiency through telemetry and feedback loops.
• Lead automation, certification, and lifecycle management of enterprise-scale monitoring platforms; analyze, test, and certify network packet and flow monitoring appliances and software across performance, security, and compliance criteria aligned to JPMorganChase standards.
• Install, productionize, and support network packet and flow monitoring devices using approved procedures and runbooks.
• Execute product and code upgrades in accordance with change and release management guidelines.
• Engage customers to translate requirements into scalable, reliable instrumentation solutions.
• Collaborate with Operations and Architecture teams to address bug fixes, design changes, and code upgrades.
• Coach, mentor, and when applicable manage engineers to promote best practices in design, automation, and SCRUM delivery.
• Uses enterprise-authorized AI capabilities within the work environment to accelerate infrastructure analysis and design documentation, validating outputs and handling operational data according to sensitivity and security requirements.
• Applies reuse-first, AI-assisted practices within delivery and automation routines to identify recurring issues and validate remediation options, ensuring changes are traceable/auditable and aligned to resiliency and security expectations.

Required qualifications, capabilities, and skills

• Formal training or certification on infrastructure engineering concepts and 5+ years applied experience
• Deep knowledge of one or more areas of infrastructure engineering such as hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, or performance assessments
• Hands on IT experience focused on routing, switching, and security networking; maintain certifications at CCNP–CCIE level or equivalent.
• Demonstrate expertise with infrastructure components including routers, switches, load balancers, proxies, firewalls, wireless/LAN/WAN, compute, storage, containers, and cloud services.
• Diagnose and troubleshoot complex issues effectively; lead incident and problem management with clear ownership and follow-through.
• Apply packet and NetFlow analysis techniques using industry-standard tools.
• Implement and operate Arista DMF or similar packet broker platforms in large enterprises.
• Deploy and manage Riverbed AppResponse, Flow Gateway, NetProfiler and Portal or similar packet analytics solutions to support performance monitoring.
• Maintain proficiency in hardware architecture, performance testing, monitoring, and operations; apply disciplined benchmarking practices and program management.
• Design solutions with embedded compliance and security controls; plan and provision network engineering deliverables across environments.
• Investigate performance issues in distributed applications using infrastructure and application telemetry to isolate root causes.

Preferred qualifications, capabilities, and skills

• Manage large-scale enterprise network topologies across LAN, WAN, wireless, and security services, leveraging platforms such as Cisco, Juniper, Ciena, Check Point, F5, and Blue Coat; uphold relevant certifications.
• Communicate complex technical findings clearly and concisely to both technical and non-technical stakeholders.
• Operate across multiple technology domains to solve mission‑critical problems that span business units.
• Work within high‑performing, cross‑functional teams using SCRUM practices to deliver iterative value.