Job responsibilities

• Applies technical expertise and problem-solving methodologies to projects of moderate scope

• Works with other platforms to architect and implement changes required to resolve issues and modernize the organization and its technology processes
• Executes creative solutions for the design, development, and technical troubleshooting for problems of moderate complexity
• Strongly considers upstream/downstream data and systems or technical implications and advises on mitigation actions
• Provide production support for critical market data platforms, ensuring stability, performance, and availability.
• Implement production changes and deliver timely resolution to production issues, including clear root-cause ownership and follow-through.
• Develop tools and automation to improve production support processes, monitoring, and overall stability of the market data infrastructure.
• Communicate and interact efficiently with lines of business during issues or outages, providing clear status, impact, and recovery updates.
• Collaborate with team members to resolve problems and deliver project tasks and troubleshooting efforts.
• Liaise with plan/build teams to ensure a smooth transition from project delivery to business-as-usual support for new products and processes.
• Work with vendors to help drive technical strategy, improve service, and resolve recurring or systemic issues.
• Provide advice on and adhere to operational and technical standards, best practices, processes, and procedures.
• Work cross-functionally and across geographies to meet overall goals.
• Develop and manage key relationships across the firm and with industry/business community contacts to help shape direction and adopt best practices.
• Adds to team culture of diversity, opportunity, inclusion, and respect

Required qualifications, capabilities, and skills

• Deep knowledge of one or more areas of infrastructure engineering such as hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, or performance assessments

• Drives to continue to develop technical and cross-functional knowledge outside of the product
• Deep knowledge of cloud infrastructure and multiple cloud technologies with the ability to operate in and migrate across public and private clouds
• In-depth knowledge and hands-on experience of market data technologies (installation and support of) used by trading applications, including:
  LSEG RMDS and EEDs, DACS, Bloomberg BPIPE and MFA, Solace, Metafluent, ITRS Geneos
• Deep knowledge of market data feeds and trading content (previous experience with direct exchange connectivity is an advantage.
• Data content and quality expertise—ability to validate if a price is correct; experienced in using tick history tools
• Programming/scripting: Shell, Python, Perl, SQL, nice to have Javascript, C++
• Networking: IP (TCP/UDP/MCAST) and familiarity with switch/routing topologies
• Operating systems: Linux (RedHat) system administration
• Cloud computing: AWS
• Market data APIs: OpenMAMA, LSEG APIs, Bloomberg APIs