Job Description

Assume a vital position as a key member of a high-performing team that delivers infrastructure and performance excellence. Your role will be instrumental in shaping the future at one of the world's largest and most influential companies.

As a Lead Infrastructure Engineer at JPMorgan Chase within the Infrastructure Platforms team, you apply deep knowledge of software, applications, and technical processes within the infrastructure engineering discipline. The Connectivity Service Delivery Manager will be responsible for leading end-to-end delivery of network and connectivity projects globally. This role partners with internal business stakeholders, service delivery teams and external telecom providers to ensure high-quality, timely, and cost-effective deployment of network solutions that meet business requirements and engineering standards.

Job responsibilities

• Oversee service delivery of connectivity projects, ensuring solutions are implemented on time, within budget and to defined quality standards
• Partner with internal stakeholders and technology teams to capture and translate business connectivity requirements into executable network solutions
• Coordinate with telecom service providers, vendors, and internal engineering teams throughout the delivery lifecycle – from design to acceptance testing and handover to operations.
• Track project progress, identify risks and implement mitigation plans to ensure seamless delivery and stakeholder satisfaction.
• Manage change control, cost governance, and documentation across all connectivity projects.
• Support regional and global network strategy execution, contributing to process improvements and service optimization initiatives.
• Maintain strong relationships with key suppliers, driving performance against SLAs and service improvement plans.

• Contribute to capacity planning, data analytics and reporting, transforming delivery data into actionable insights for senior management.

Required qualifications, capabilities, and skills

• Formal training or certification on infrastructure disciplines concepts and 5+ years applied experience
• Deep knowledge of one or more areas of infrastructure engineering such as hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, or performance assessments
• Hand on experience with proven project or service delivery management background, preferably within a global financial or regulated enterprise environment.
• Deep knowledge of networking and telecommunications technologies (Layers 0-3), including dark fiber, DWDM, Ethernet, IP-VPN, DIA, broadband, cellular and satellite connectivity.
• Experience working with telecom service providers and managed service providers, including contract and SLA oversight.
• Excellent communication and stakeholder management skills, with the ability to influence and build trust across business and technical domains.
• Solid organizational and time management skills, with the ability to manage multiple concurrent project across geographies.

Preferred qualifications, capabilities, and skills

• Experience using Atlassian tools (Jira and Confluence) for workflow, documentation and reporting.
• Familiarity with cloud connectivity and hybrid architectures.
• Data analytical skills – ability to interrogate, model and visualise large datasets to identify trends, cost drivers, or delivery risks.
• Exposure to lean process improvement or continuous improvement methodologies
• Experience in vendor governance and service improvement planning a plus.

• Professional certifications such as PMP, ITIL, or networking vendor accreditations are desirable.