Job Description
Position Title: Lead Implementation Consultant - Lyric HCM
Reporting Line: Implementation Manager
Position Purpose:
Assist Implementation Leadership to fulfill metrics and targets through provision of Consulting and Implementation services to ADP clients, utilizing specialized product knowledge to coach and assist team members to deliver a quality implementation service.
Key Responsibilities:
- Successfully implement products and associated services as allocated, within required timeframes.
- Assist in leading and motivating team members in the provision of client implementation projects, with a focus on customer service
- Support the Implementation team in training, coaching and mentoring of new and existing Associates to reinforce skills and knowledge
- Create, deliver and maintain procedures related to Implementation skills and processes
- Apply project methodology – planning, follow up, reporting and quality assurance.
- Review and measure progress against specified criteria and deliverables, developing and implementing suitable corrective action as required.
- Define client requirements, provide gap analysis, document, build and configure the outcome of these efforts.
- Partner with internal and external client stakeholders to develop an executable plan that accounts for both functional and technical work streams of the project.
- Act as a subject matter expert within implementation team for projects and business wide initiatives
- Assist Implementation Leadership in the development of implementation strategy, process and methodology
- Act as an escalation point for clients and internal stakeholders and resolve complex implementation related payroll issues as they arise
- Act as subject matter expert by keeping up to date with technology and legislative developments as they relate to the product and Industry
- Assist in the collation of data for implementation reports and the recording and analysis of implementation errors
- Participate and contribute to BPI initiatives and activities as required
- Work with Sales and Service Delivery teams to ensure smooth transition to ‘go-live’ for all new clients
- Conduct post Implementation reviews and share learnings as part of continuous improvement requirements
Experience:
- Strong stakeholder management and customer service / client facing consulting experience within an Implementation / Service Delivery environment
- Demonstrated experience (min 5 years) within an Implementation environment, with an excellent understanding of payroll, payroll applications including Time & Attendance and processing
- Well-developed facilitation/coaching skills
- Proven ability and experience advising and influencing internal stakeholders and providing insights that lead to key decision making within the business
- Experience applying project management methodology, with demonstrated success in previous roles
- Strong ability to identify client risks and provide options for resolution
- Proven experience in data mapping, data conversion and data integrity
- Advance understanding of interface technologies and data exchange between payroll and third party systems (e.g. SAP, Oracle etc.)
- Experience in Microsoft applications such as MS Project, Word and Excel
- Demonstrated experience working on multiple projects, with the ability to multi-task and prioritise work, in accordance to tight deadlines and pressure
Certifications / Qualifications:
- Tertiary qualification with a business related field, or Information Technology.
- Proven experience in a similar role may be taken in lieu of formal qualification.
- Project Management certification ideal.
- Certificate IV in Workplace Training and Assessment (preferred)
