The Operational Safety Training Lead is responsible for delivering and managing all operational and safety training programs for their assigned shift. This role is accountable for creating, standardizing, and maintaining Standard Operating Procedures and Job Safety Analysis, ensuring regulatory and AE compliance, developing trainer capability, and improving execution consistency across operations. This position plays a critical role in elevating safety, training effectiveness, and workforce readiness.
ROLE & RESPONSIBILITIES:
● Lead New Hire Orientation for AE associates on assigned shift.
● Create, standardize, update, and maintain all Standard Operating Procedures (SOPs) and Job Safety Analyses (JSAs) in partnership with Operations.
● Conduct ongoing training needs assessments to identify gaps and opportunities.
● Deliver operational and safety training with accuracy and consistency.
● Maintain and manage a tracking system for all training records.
● Perform follow-ups with trainers and trainees to verify understanding and execution.
● Ensure all training materials and documentation meet AE and regulatory requirements.
● Support the site’s cross-training program for the assigned shift.
● Deliver annual and ongoing compliance and refresher training.
● Conduct performance observations and provide timely coaching and feedback.
● Gather feedback through interviews and surveys to evaluate training effectiveness.
● Support root cause analysis and corrective action planning for training-related errors.
● Support site change management initiatives.
● Develop and distribute visual training aids.
● Monitor compliance with required re-training programs.
QUALIFICATIONS:
● Bilingual: English & Spanish Required
● Strong interpersonal, communication, and professional writing skills.
● Prior experience in training, facilitation, or operations.
● High proficiency with Google Workspace and ability to learn and utilize other digital tools.
● Ability to work with urgency, precision, and accountability in a deadline-driven environment.
PAY/BENEFITS INFORMATION:
American Eagle Outfitters (AEO) is a portfolio of unique, loved and enduring brands: American Eagle, Aerie, OFFL/NE by Aerie, Todd Snyder and Unsubscribed. We provide a welcoming and engaging customer and associate experience, and we embrace all. Merchandise assortments consist of high-quality, on-trend apparel, intimates, activewear, accessories, and personal care products for women and men. We are a true omni-channel retailer with a global reach.
Our brands are connected under the core tenet of REAL, which is optimistic, empowering and celebrates individual self-expression. That power and authenticity drives us to create a positive impact across every facet of our business, brands, and products.
We are a company led by purpose. Over ten years ago, we introduced AEO Better World – an initiative grounded in social responsibility and giving back to our communities. Across our brands, we support a number of important causes that are meaningful to our customers and associates. We operate with integrity and a strong set of values, which is ingrained across our business and in how we treat our associates, business partners and customers.
At AEO, we believe that our associates are our most valuable asset and we want them to feel motivated and have the freedom to be themselves at work. We strive to be an employer of choice – a place where people are excited to come to work because they believe in what we do, enjoy working with each other and have fun doing it. If you think AEO sounds like a fun place to work and grow your career, you’re right!
