Job Description

About this role:

Wells Fargo is seeking an HR Operations Consultant to join the HR Escalations team within Employee Care. This role is critical in supporting the resolution of complex and escalated HR cases, enabling frontline teams, and driving continuous improvement across HR operations.

This is a dynamic environment where processes and structures are evolving, requiring an individual who is adaptable, collaborative, and able to navigate ambiguity while maintaining a strong focus on employee experience and operational excellence.

In this role, you will:

• Resolve complex and escalated Employee Care cases using research, analysis, and sound judgment

• Partner cross-functionally with HRBPs, business leaders, and specialized HR teams to deliver effective solutions

• Provide guidance and coaching to frontline teams to enhance capability and service delivery

• Identify trends, risks, and process gaps; recommend and support improvements

• Execute complex HR operations tasks across systems such as Workday and ServiceNow

• Support team performance, process improvements, and cross-functional initiatives

• Prioritize work independently while providing day-to-day support and mentorship to team members

• Act as a key partner to the manager, providing backup support and ensuring SLA attainment

• Contribute to process changes and continuous improvement efforts in an evolving environment

Required Qualifications:

• 4+ years of Human Resources operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience handling complex HR cases or escalations in an HR operations or shared services environment

• Knowledge of HR functional areas such as benefits, employee relations, or HR compliance

• Experience partnering with HR Business Partners, leaders, and cross-functional teams

• Ability to work independently, manage priorities, and navigate ambiguity

• Experience with HR systems (e.g., Workday, ServiceNow)

• Strong problem-solving skills, including research, analysis, and critical thinking

• Effective verbal and written communication skills with a professional, customer-focused approach

• Strong organizational and time management skills with the ability to operate with urgency and accuracy

• Ability to adapt to a fast-changing environment with a positive, flexible mindset

• Demonstrated empathy, professionalism, and discretion when handling sensitive employee matters

Job Expectations:

• This role offers a hybrid work schedule

• This position does not offer relocation

• This position does not offer visa sponsorship

Posting Location:

• San Antonio, TX

Posting End Date:

28 May 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.