Job Description

Stericycle is now part of WM To learn more about WM's acquisition of Stericycle, CLICK HERE to read the press release.

I. Job Summary

Under management's direction, the Hospital Services Lead travels between customer healthcare facilities providing on-site proactive collection and exchange waste containers for various Stericycle programs. This includes, but not limited to: Sharps Management Service, Pharmaceutical Waste, Controlled Substances, and Document Management. This service is provided at regularly scheduled intervals for assigned facilities. Fills in for other Team Members who are on vacation, sick, leave, etc. Assists Supervisor, as needed, covers schedules and locations, which may vary based on coverage required. The Lead is in charge for a shift, providing guidance, training and coaching to other Technicians. Is primary Hospital Services worker contact for the customer.

II. Essential Duties and Responsibilities

• Travels between customer healthcare facilities to proactively monitor, collect, and exchange waste containers for various Stericycle programs and services, including but not limited to: Sharps Management Service, Pharmaceutical Waste, Controlled Substance and Document Shredding. Installs product, resurvey accounts and assists Supervisor in asset/inventory management.

• In absence of Service Supervisor, is the lead in charge of Hospital Services Technicians. Trains, coaches and provides guidance to them.

• Acts as primary on-site contact for the customer. Interacts professionally with onsite customer staff to ensure service expectations are met or exceeded. May travel to customers in assigned area to proactively resolve customer service questions and issues.

• Interacts professionally with onsite customer staff to ensure service expectations are met or exceeded. May travel to customers in assigned area to proactively resolve customer service questions and issues.

• Maintains a rigid collection and service schedule. May assist with installs as required.

• Communicates duty status on a defined scheduled.

• Perform other duties and responsibilities, as assigned.

III. Qualifications

B. Preferred Qualifications

• Education equivalent to graduation from high school, or GED.

• Two or more years of industry related experience in a customer service capacity preferred, or the quivalent in related work experience, demonstrating strong communication skills and tact in providing superior customer service in a variety of settings and situations.

• May require mandatory immunizations and credentialing based on customer requirements.

• Must possess a valid driver’s license. Must possess reliable transportation to travel between customer facilities.

• Must reside within reasonable commuting distance of primary customer base, based on business needs.

• Demonstrates ability to work independently and with little supervision.

• Demonstrates knowledge of computer software applications including spreadsheets and application-based programs to track daily KPI’s.
  

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.☒ Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

V. Benefits

At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on RRSP, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.

ABOUT WM

WM ( WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America. WM’s fleet includes more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com

Equal Employment Opportunity

For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.

Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA‑approved alternative.