Integrity Management Services, Inc. (IntegrityM) is an award-winning, women-owned small business specializing in assisting government and commercial clients in compliance and program integrity efforts, including the prevention and detection of fraud, waste and abuse in government programs. Results are achieved through data analytics, technology solutions, audit, investigation, and medical review.
At IntegrityM, we offer a culture of opportunity, recognition, collaboration, and supporting our community. We thrive off of these fundamental elements that make IntegrityM a great place to work. Our small, flexible workplace offers an exceptional quality of life and promotes corporate-driven sustainability. We deliver creative solutions that exceed goals and foster a dynamic, idea-driven environment that nurtures our employees’ professional development. Large company perks…Small company feel!
In this role, the Lead Help Desk Analyst will provide day-to-day leadership and advanced support for help desk operations, serving as a primary escalation point for complex user inquiries and technical issues. The Lead Help Desk Analyst will work closely with business users, stakeholders, Help Desk Analysts, technical teams, and project leadership to support timely issue resolution and effective help desk operations. The ideal candidate will have strong customer service, analytical, problem-solving, and communication skills, with experience supporting help desk operations and using digital platforms and ticketing systems. The Lead Help Desk Analyst will also assist with workload coordination, quality monitoring, staff guidance, process improvement, and the development and maintenance of help desk procedures and documentation.
This position is eligible for the benefits applicable to full-time regular employees, such as: vacation, sick leave, paid holidays, health insurance, dental insurance, vision insurance, short- and long-term disability, life insurance, employee assistance plan, 401(K) retirement plan, and educational benefits.
U.S. remote annual salary range: $55,000-$85,000/annual
For candidates in jurisdictions requiring range disclosure, this is the good-faith range for this role; final pay may vary by work location and job-related factors such as skills, experience, location, and internal equity. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
IntegrityM is an Equal Opportunity Employer and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, and gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Our goal is to empower clients to deliver on their missions, enhance program/payment integrity initiatives, and elevate best practices utilizing decades of experience in healthcare fraud, waste, and abuse (FWA). At Integrity Management Services, Inc. (IntegrityM), we strive to safeguard the integrity of healthcare systems while prioritizing the protection of our clients and beneficiaries.
IntegrityM, an award-winning Certified Women-Owned Small Business, specializes in optimizing payment and program integrity for both Federal and nonfederal programs. Our healthcare expertise spans across various domains, including Medicare (Part A, B, C, and D), Medicaid, Managed Care, and the Marketplace. With over 20 years of experience, our team excels in consistently identifying and mitigating numerous cases of Medicare and Medicaid improper payments, program vulnerabilities, and potential FWA. Our solutions include statistical and data analysis, coding and medical reviews, fraud investigations, audits, compliance reviews, grants management, training and education, and technology solutions.
For nearly two decades, IntegrityM has been a leader in program/payment integrity services, FWA prevention and detection, and compliance services. We serve a broad range of clients, including government agencies, health plans, and other healthcare providers. Our team of investigators, auditors, medical review nurses and coders, statisticians, data analysts, and Medicare and Medicaid subject matter experts converge expertise and experience providing exceptional customized solutions. We take pride in our in-depth knowledge and application of healthcare regulations, identification of the latest fraud schemes, and analysis of large datasets, combined with agility and adaptability, allowing us to rapidly meet our clients’ program needs.
