Job Description

What You’ll Do:

You’ll be at the center of the hotel’s energy—the front office. As our Lead Guest Service Agent, you’ll lead by example, bring warmth and enthusiasm to every interaction, and inspire the team to deliver standout guest experiences with a smile that sets the standard. You’ll create a warm, welcoming environment for every guest while supporting and guiding the front desk team to deliver consistently excellent service from check-in to check-out.

You’ll own the front desk operation—leading by example, jumping in where needed, and ensuring the guest experience runs smoothly at all times. If you’re naturally upbeat, guest-focused, and thrive in a fast-paced environment, this could be the perfect fit.

Here are a few of the other tasks that will keep you busy on a daily basis:

• Serving as the primary point of contact at the front desk and a role model for guest service excellence

• Supporting, training, and assisting Guest Service Agents during shifts

• Ensuring smooth check-in and check-out experiences while resolving guest concerns with professionalism and care

• Maintaining clear communication with guests, team members, and leadership in a fast-paced environment

• Sharing your knowledge of local restaurants, entertainment, and events to enhance the guest experience

• Handling cash and transactions accurately and responsibly

• Using property management systems, computers, and databases to manage reservations and guest needs efficiently

• Taking ownership of the front desk area and helping ensure standards, procedures, and service expectations are consistently met.

Where You’ve Been:

• High School diploma or equivalent required

• Prior front desk or hospitality experience preferred (lead or supervisory experience a plus)

• A true people-person who enjoys working with guests and supporting a team

• Ability to stay calm, positive, and solutions-focused—even under pressure

• Strong communication skills and a professional, service-driven mindset

If you don’t enjoy a fast-paced environment or handling guest challenges with grace, this role may not be the right fit.

When You’re Here:

This role is active and dynamic. You’ll spend time behind the desk, but also moving throughout the front office—standing or sitting for extended periods, walking, bending, lifting up to 50 pounds, climbing stairs, and more. Flexibility is essential, as schedules may include nights, weekends, and holidays.

The upside?
In return for your flexibility and leadership, we offer competitive pay, hotel discounts, and the opportunity to grow with an energetic, people-focused hotel company that values teamwork and service excellence.