Job Description

Job Location 6633 MAIN STREET - MACKINAC ISLAND, MI 49757 Position Type Seasonal Job Category Hospitality - Hotel

THIS IS A FULL-TIME, SEASONAL POSITION FOR THE SUMMER 2026 SEASON (APRIL THROUGH THE BEGINNING OF NOVEMBER)

Help Create Memorable Experiences on Mackinac Island

At Mission Point Resort, every exceptional guest interaction—from a warm welcome to seamless check-in and thoughtful assistance—helps shape the unforgettable experiences we are known for. As Mackinac Island’s only full-service, casually elegant resort, we are seeking an enthusiastic and service-driven Lead Guest Service Agent to support our front office team and ensure our guests feel valued from the moment they arrive.

About the Role

The Lead Guest Service Agent plays a key role in ensuring smooth and elevated front desk operations. This position supports the Front Office leadership team by assisting with daily supervision of Guest Service Agents and providing leadership and coordination for the Bell Staff team, ensuring arrivals, departures, luggage services, and guest transportation needs are handled efficiently and courteously.

Key responsibilities include:

• Overseeing check-in/check-out processes
• Providing training, guidance, and daily support to Guest Service Agents and Bell Staff
• Coordinating bell services, including luggage handling, guest escorting, and transportation logistics
• Resolving guest concerns with professionalism and care
• Managing room assignments, processing payments, and maintaining accurate front desk records
• Communicating effectively with housekeeping, transportation, and other resort departments to ensure an exceptional guest arrival and departure experience

This position is ideal for a guest-focused professional who excels at communication, enjoys problem-solving, and thrives in a fast-paced, team-centered hospitality environment.

Qualifications

What We’re Looking For

• 
  
  Experience: Previous front desk or guest service experience required; hospitality, resort, or hotel experience strongly preferred
• Leadership Skills: Ability to support, guide, and motivate both Guest Service Agents and Bell Staff
• Technical Skills: Familiarity with property management systems (PMS), reservation software, and basic office technology
• Professional Traits: Friendly, professional, detail-oriented, reliable, and committed to delivering exceptional service
• Problem-Solving: Strong ability to resolve guest concerns with patience, empathy, and sound judgment
• Communication: Excellent verbal and written communication skills; comfortable interacting with guests from diverse backgrounds
• Physical Requirements: Ability to stand for extended periods and occasionally lift up to 25 lbs
• Location Requirement: Must be able to live and work on Mackinac Island during the operating season

What We Offer

We invest in team members who elevate the guest experience. Benefits include:

• Competitive pay
• Health insurance
• 401(k) retirement plan with company match, including eligibility for employer contributions under SECURE Act 2.0
• Seasonal housing and meals
• Employee perks and resort discounts
• Opportunities for professional development and advancement within the hospitality field

Why Mission Point?

Mission Point Resort is more than a workplace—it’s a community built on hospitality, teamwork, and pride. You’ll enjoy the unique island lifestyle, work alongside team members from around the world, and play a vital role in creating meaningful guest experiences.

Lead with service. Inspire your team. Create memorable stays.
Apply today and become part of the Mission Point Resort Guest Services team.