Posting number: 17409
Department: (H400)Arts and Culture
Job classification: LEAD GUEST EXPERIENCE ASSOCIATE
Posting type: Open
Categories: Museum, Arts
This recruitment will be used to fill one (1) full -timevacancy at the idea Museum This recruitment will also be used to establish an eligible list to fill potential future vacancies.
First review of applications will be on Monday, August 31, 2026, and weekly thereafter.
A Lead Guest Experience Associate is primarily responsible for monitoring museums and Guest Experience Associates; monitoring the opening and closing of the museum and related activities; assisting with training, supervising, supporting, and evaluating of part-time staff, volunteers, and interns that includes monitoring staff schedules and coordinating breaks and rest periods; coordinating and communicating room set-ups and transitions; and assisting with activity, workshop, and class preparation. This position supports all activities related to the guest experience including the support of museum admissions, group visits, classes and programs enrollments, and the general administrative tasks in these areas including communicating and assisting visitors and guest experience staff and responding to concerns; maintaining the safety and security of the gallery and being the primary point of contact during emergencies; greeting and orienting groups, class participants, and birthday party attendees; and effective communication between Guest Experience Associates and administrative staff. This class performs related duties as required.
This class performs all the duties of the Guest Experience Associate; however, it is distinguished from these classifications by the lead supervision responsibilities. This class is supervised by an Office Supervisor or Museum Education Curator who reviews work through conferences, meetings, observations, participant feedback, and overall results achieved. Employees are required to work weekends and special museum events, which may include evenings and some holidays. This class is FLSA non-exempt.
Please refer to the links below for the full job descriptions and additional information regarding assignments, preferred qualifications, and essential functions.
Employee Values:All employees of the City of Mesa are expected to uphold and exhibit the City's shared employee values of Knowledge, Respect, and Integrity.
Minimum Qualifications Required. Any combination of training, education, or experience equivalent to graduation from an accredited college or university with an Associate’s Degree in Museum Studies, Art, Art History, Science, Social Science, Business, Education, Child Development, or related fields. Good (1 - 3 years) customer service, office clerical, cash handling, and/or public contact work.
Preferred/Desirable Qualifications. Graduation from an accredited college or university with a Bachelor’s degree in Museum Studies, Art, Art History, Science, Social Science, Business, Education, Child Development, or related field is preferred. Some (6 months - 1 year) lead or supervisory experience. A minimum of one year with the City of Mesa as a Guest Experience Associate is preferred.
https://apps.mesaaz.gov/JobDescriptions/Documents/JobDescriptions/cs3944.pdf
Located just southeast of Phoenix, Mesa is one of the nation's fastest-growing cities. It is the third-largest city in Arizona and the nation's 36th-largest city. With affordable housing, superior schools, low crime rate and a multitude of recreational options, Mesa offers a highly attractive lifestyle. That is why more than 500,000 people call Mesa home.
City of Mesa operates under the council-manager form of government. Six members of the City Council are elected by district, with a Mayor elected at-large to a four-year term. Mesa provides a full array of municipal services including electric, gas, water, and solid waste utilities, and is proud to offer recreation and cultural opportunities such as Spring Training facilities, golf courses, libraries, museums, a cemetery, an amphitheater, and a convention center.
Nearly 4,000 people work for the City, providing vital services to the residents of Mesa. Employees enjoy competitive salaries and a comprehensive benefits package including a defined-benefit retirement plan, paid vacation, sick and holiday time off, health/dental/vision/life/commuter insurance and a no-cost Wellness Center. Mesa fosters a workplace culture that prioritizes knowledge, respect, and integrity, and the City of Mesa is an Equal Opportunity Employer that values diversity at all levels of its workforce.
Social Media Policy: City social media pages are limited public forums intended for distributing news about City activities. Published content is subject to monitoring. Full policy at https://www.mesaaz.gov/Government/Policies-Disclaimer
