Job Description

Our 7 Design Centers bring the Miele message and core value of “Forever Better” to life. Lead Generation Managers are essential to creating an exceptional experience for our consumers, business partners, and advocates, alike. Lead Generation Managers are responsible for exciting consumers, architects and designers (A&D), as well as retailers about Miele products. Consultants will also generate sales leads, and provide support in all aspects of center operations, visual merchandising, and direct sales of select small domestic appliances and consumables. The Miele Design Center Consultant is friendly, full of positive energy, and is driven to provide the highest levels of customer service and achieve our mission to delight our customers.

Essential Functions:

Sales and Referrals:

• Responsible for the tracking, monitoring, communication, and follow up of business partner leads and orders.
• Drive conversion rate of Miele specified products via retail and A&D community, ensuring consumer product registration and training post-purchase.
• Build and maintain repeat clientele through consistent and relevant outreach to generate direct and referral sales.
• Responsible for achieving personal Key Performance Indicators (KPIs) and actively contributing towards shared team goals.
• Work in tandem with Center Manager to achieve financial objectives for the Center, including meeting or exceeding sales goals.

• Demonstrate enthusiasm for the brand and effectively communicate company and product features and benefits to drive conversion.
• Proactively develop a high level of product knowledge and expertise on Miele appliances and floorcare by attending training sessions, reading catalogs and manuals, and through self-guided training.

Customer Experience:

• Assist all walk in, appointment-based, dealer, and trade professional clients to provide the highest level of customer service by exceeding expectations.
• Provide a safe space for consumer, business partner, and advocate product solutions and order creations, all within a timely manner.
• Maintain high NPS and consumer ratings.

Operations:

• Leverage Customer Relationship Management systems and technology to support business partners through consumer profile capture with every interaction.
• Assist in the creation sales advice (quotes) and enter orders within company systems, following company and systems policy and procedure.
• Assist in all event related tasks, including preparation, execution, and clean up.
• Participate in all areas of operations of the Experience Center, such as assisting with stock management and replenishment, conducting physical inventory, maintaining demonstration and live appliances in pristine condition, and upholding good housekeeping standards throughout the selling areas and demonstration kitchen.
• Support with implementation and maintenance of brand standards and merchandise directives the showroom floor.
• Ensure back office, and facilities are neat, clean, fully stocked, and organized.
• Identify and communicate product and inventory needs in a timely manner.
• Support in all clerical duties, such as answering phones, maintaining visitor and referral logs, data entry, responding to email, and maintaining a professional reception area.

Qualifications:

• Previous experience in showroom sales, design, or luxury manufactured goods required.
• Highly customer-centric, results driven, and goal oriented, willing to “go above and beyond” to exceed customer expectations.
• Friendly, enthusiastic, and outgoing manner in all interactions.
• Self-motivated team player with strong initiative and time management skills.
• Open to perform different tasks and projects based on day-to-day business needs while prioritizing multiple tasks without constant direction.
• Ability to communicate effectively and clearly with coworkers, consumers, and business partners in person, via phone, and email.
• Comfortable working within the demonstration kitchen and being hands-on with food preparation and kitchen duties.
• Professional image in personal appearance, manner, and demeanor.
• Flexibility to work days, nights, weekends, holidays, and special projects outside of normal business hours.
• PC proficiency, Outlook, MS Word and Excel and willing to learn new computer applications.
• Able to stand for long periods of time, bend, kneel and use a step stool or ladder to reach overhead objects.
• Able to lift 25 lbs.
• A high school diploma is required.