Job Description

About the Role

We are looking for a proactive and results-driven Lead Generation & Appointment Setter to support our growth in the NDIS market, with an initial focus on the Brisbane market.

In this role, you will be responsible for identifying and building relationships with potential NDIS clients and referral partners, gathering accurate lead information, and generating qualified appointments for the sales team. You'll play an important role in building the pipeline from the ground up through a combination of prospecting, lead farming, and targeted outreach.

Key Responsibilities

• Conduct lead generation activities within the NDIS sector.
• Prospect and identify potential clients, referral partners, support coordinators, providers, and other relevant NDIS stakeholders.
• Farm leads and gather detailed prospect information to build a strong and actionable database.
• Conduct outbound calls, emails, and other forms of outreach to engage prospects.
• Qualify leads based on agreed criteria and identify genuine sales opportunities.
• Set and schedule qualified appointments/meetings for the sales team.
• Focus initially on building the company's presence and pipeline within the Brisbane market.
• Maintain accurate and up-to-date lead and prospect information in the CRM.
• Record outreach activity, conversations, follow-ups, and appointment outcomes.
• Follow up consistently with prospects to nurture opportunities and improve conversion.
• Work closely with the sales team to ensure appointments are relevant, qualified, and aligned with business priorities.
• Continuously research and identify new opportunities within the NDIS market.

Performance Measures

Success in this role will primarily be measured by:

• Meetings booked per week
• Quality of meetings booked per week
• Number of qualified leads generated
• Accuracy and completeness of prospect information captured
• Consistency of CRM activity and follow-ups
• Growth of the Brisbane prospect pipeline

The focus is not simply on booking volume, but on generating meetings with prospects that have genuine potential to progress into sales opportunities.

CRM & Tools

The successful candidate will be expected to confidently use CRM and prospecting tools to manage the sales pipeline, track activities, and maintain accurate lead information. Experience with tools such as Wagelock, ColdStolt/C, or similar CRM and lead-generation platforms will be highly regarded.

What We're Looking For

• Experience in lead generation, appointment setting, outbound sales, or business development.
• Experience working with or selling into the NDIS sector is highly desirable.
• Strong communication and relationship-building skills.
• Confident making outbound calls and engaging new prospects.
• Strong research and information-gathering skills.
• Highly organised with excellent follow-up and CRM management skills.
• Able to identify and prioritise quality leads, rather than focusing solely on quantity.
• Self-motivated, proactive, and comfortable working toward weekly targets.
• Strong attention to detail when collecting and maintaining prospect information.
• Experience prospecting within the Brisbane/Queensland market is an advantage.

Work Setup & Benefits

• Independent Contractor (IC) arrangement
• Candidates are required to provide and use their own laptop/device and have a reliable internet connection to perform the role.
• HMO coverage from Day 1
• Additional company benefits and perks
• Opportunity to work with an established team and contribute directly to the growth of the business in the NDIS market

What You'll Bring

You'll be someone who enjoys the process of finding opportunities, starting conversations, and building a pipeline from the ground up. You should be comfortable with outbound prospecting, persistent follow-up, and turning research into qualified sales conversations.

If you're a strong communicator with a sales mindset and enjoy building relationships within the NDIS space, we'd love to hear from you.