The Senior Operations Manager will play a pivotal role in managing and optimizing the operational ecosystem of our Global Capability Center (GCC). This role operates in supporting and overseeing day-to-day delivery, driving operational excellence, establishing governance frameworks. The incumbent will ensure alignment between operational goals, business strategies, and meeting the expectations while cultivating a high-performance, service-oriented culture.
Key Responsibilities
1. Operations & Service Delivery
- Lead, manage, and optimize operations across functions.
- Ensure timely and quality delivery of services as per SLAs, KPIs, and stakeholder expectations
- Implement standard operating procedures (SOPs) and quality frameworks to monitor performance and track improvements
2. GCC Governance & Compliance
- Support in establishing and managing center-wide governance models for operations, transformation, and risk management
- Ensure adherence to local regulatory requirements, corporate governance, data security, and compliance standards
- Partner with different cross functions to ensure adherence to frameworks
3. People Leadership & Stakeholder Management
- Lead and mentor cross-functional teams, ensuring strong collaboration, engagement, and capability growth
- Manage relationships with global stakeholders, internal business units, and functional leaders to support organizational objectives
- Drive talent management, including workforce planning, succession planning, and leadership development
4. Transformation & Continuous Improvement
- Drive operational efficiency through automation, digitization, and lean process improvement initiatives
- Monitor operational metrics and use data-driven insights to recommend improvements in efficiency, productivity, and scalability
- Support in executing transformation programs, expanding service lines, and building future-ready GCC capability
5. GCC Infrastructure, Vendor & Risk Management
- Coordinate with facilities, IT, HR, and third-party vendors to ensure an efficient, compliant, and scalable operating environment
- Manage end-to-end vendor performance, renewals, contracts, and service-level governance
- Assess operational risks, develop mitigation plans, and create business continuity preparedness.
Qualifications & Experience
- Bachelor’s degree in Business Administration, Operations, Finance, Engineering, or related field; MBA or equivalent preferred
- 10–15 years of experience in operations leadership within a GCC, Shared Services, Captive Center, or large corporate services environment
- Proven experience in leading cross-functional teams, service delivery, transformation, and scaling operations
- Strong understanding of compliance (SOX, ISO, GDPR, local labor laws), governance models, and shared services frameworks.
- Experience in building relationships across different teams
Abilities & Attributes
Corpay is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, Corpay has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, Corpay is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries, and geographies rely on our product portfolio to manage spending more quickly, efficiently, and securely than ever before.
We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution, and people. These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.
Corpay is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:
- Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations.
- Empowering our people to share their experiences and ideas through open forums and individual conversations.
- Valuing each person’s unique perspectives and individual contributions.
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
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Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.
Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.
Notice to Agency and Search Firm Representatives: Corpaywill notaccept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
Corpay (NYSE: CPAY) is a global leader in business payments and expense management, providing a range of solutions that streamline accounts payable, manage expenses, and handle international transactions in ways that no other provider can rival.
From vehicle payments and lodging to corporate cards, AP automation, and international payments, Corpay simplifies every aspect of business spending.
With cutting-edge technology, global expertise, and reliable support, Corpay is your trusted partner for saving time, reducing costs, and protecting against fraud.
