Job Description

***Lead Front Office Specialist- TriHealth West Chester Pediatrics*** 

TriHealth Pediatric West Chester is looking for a Lead Front Office Specialist who wants to make a real difference for kids and families every day. In this role, you’ll be the go-to leader at the front desk—supporting your team, guiding daily operations, and creating a warm, welcoming experience for our pediatric patients. If you enjoy leading others, staying organized in a fast-paced environment, and being the friendly face that sets the tone for great care, this is a fantastic opportunity to grow your career with a trusted healthcare system 

Location:

• 8040 Princeton Glendale Rd, West Chester Township, OH 45069

Work Schedule:

• Full-Time (80 hours bi-weekly)

• M-F 8am-4:30pm

Incentives & Benefits:

In addition to a comprehensive benefits package—including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement—this role offers competitive pay based on education level and experience Please view our benefits page https://careers.trihealth.com/what-we-offer/benefits

Job Requirements:
High School Diploma or GED (Required)
3 - 4 years experience medical/physician office setting (Required)
Knowledge of medical office and computer knowledge

This position provides quality service to patients through accurately gathering demographics and insurance information, scheduling appointments, answering, handling and screening incoming telephone calls; greeting and registering patients. In addition, this position is responsible for check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; completing daily bank deposit; day-end reconciliation duties. Some locations also require this position to complete charge/receipt-entry and charge-receipt summaries for all office-related services. This position also serves as a direct contact to the manager and a mentor to the front desk staff. Provides process changes keeping the front desk up to date.

Job Responsibilities:
Answers incoming telephone lines and handles/distributes calls professionally.
Assists by surveying and organizing front office supplies to maintain efficiency by informing the Manager of the need for office supply materials.
At some locations may oversee copying of patient charts for outside requests, for compliance to legal guidelines for privacy, accuracy and payment.
At some locations may schedule patient appointments in compliance with established guidelines. Has ongoing knowledge of company protocols to determine amount of time and time of day appropriate for individual appointments. Also monitors patient time in building, offers patient/company options if extensive delays.
Demonstrates courtesy and respect toward families, community professionals and agencies, office personnel and team members. Follows JCAHO and HIPAA protocols; access to patient information will be limited to what is necessary to perform the job.
Handles patient complaints and refers to manager as appropriate. Demonstrates flexibility and /or initiative in seeking or accepting additional assignments.

Working Conditions:

Bending -
Climbing - Rarely
Continuous Learning -
Hearing: Conversation - Consistently
Hearing: Other Sounds - Frequently
Interpersonal Communication -
Kneeling - Occasionally
Lifting <10 Lbs. -
Lifting 50+ Lbs. - Rarely
Lifting <50 Lbs. - Occasionally
Pulling - Rarely
Pushing - Occasionally
Reaching - Rarely
Reading -
Sitting - Consistently
Standing - Rarely
Stooping - Occasionally
Talking - Consistently
Thinking/Reasoning -
Use of Hands - Consistently
Color Vision - Occasionally
Visual Acuity: Far - Frequently
Visual Acuity: Near - Consistently
Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS…
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS…
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service
Respect: ALWAYS…
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS…
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS…
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community