Job Description

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Benefits:

Opportunity for advancement
Training & development
Bonus based on performance
Employee discounts

About The Lash Lounge®

The Lash Lounge® is the premier salon specializing in custom Eyelash Extensions, Perming, Tinting, Threading and more. We pride ourselves on delivering an elevated guest experience while building long-term relationships through our exclusive membership program. Our front desk team plays a critical role in driving salon success by converting leads into loyal members and maximizing every guest interaction.

The Lead Front Desk Associate is a key sales and leadership position responsible for managing incoming leads, driving membership sales, and setting the standard for front desk performance. This role is ideal for someone who thrives in a fast-paced, goal-oriented environment and enjoys coaching others while delivering exceptional customer service.

Key Responsibilities

Sales & Lead Management

Proactively follow up on new leads via phone, text, and email to convert inquiries into booked appointments and memberships
Confidently present and sell The Lash Lounge® membership options and retail products
Track, manage, and nurture leads through the CRM system
Meet or exceed individual and team sales and membership goals

Front Desk Leadership

Serve as the lead and role model for front desk associates, setting expectations around sales, service, and professionalism
Assist in training and coaching front desk staff on scripts, objection handling, and closing techniques
Support daily front desk operations including scheduling, check-in/check-out, and guest flow

Guest Experience

Create a welcoming, luxury experience for every guest—both in person and over the phone
Resolve guest concerns with professionalism and a solution-oriented mindset
Ensure accurate guest records, memberships, and payments

Operations & Administrative Duties

Open and/or close the salon as needed
Maintain front desk organization, cleanliness, and brand standards
Support management with reporting on leads, memberships, and front desk performance
Other duties as assigned

Qualifications

2+ years of experience in sales, front desk, hospitality, or customer service (membership-based spa/salon experience preferred)
Proven ability to sell memberships, packages, or recurring services
Strong phone presence and confidence handling objections
Leadership mindset with the ability to coach and motivate others
Organized, detail-oriented, and comfortable working with goals and metrics
Flexible availability, including evenings and weekends

What We Are Looking For

A natural closer who enjoys sales and relationship-building
Someone who takes ownership of results and leads by example
A polished, professional communicator who aligns with a luxury brand
A team player who thrives in a performance-driven environment
A self-starter who can work independently or as part of the team

Compensation & Benefits

Competitive hourly pay + commission/bonuses based on membership sales
Free lash extensions and other salon services
Discounts on retail products
Growth opportunities
Supportive, positive team culture

Available Schedules:

Full-Time: Tuesday - Saturday: 11am to 7pm
Full-Time: Wednesday - Sunday: 11am to 7pm

Compensation: $17.00 per hour

WHAT WE DO:

The Lash Lounge is a world-class destination for semi-permanent eyelash extensions. We offer a complete menu of services, including eyelash extensions, refills, threading and more. When women visit The Lash Lounge, they enter a retreat designed to rejuvenate from the inside out, so that they can step out and face the world with confidence.

WHY JOIN OUR TEAM:

We developed a proprietary training program to provide you with the latest, most innovative lashing and guest care courses. Whether new or experienced, you’ll get both intensive theory-based and hands-on education to further your professional careers.

Finessed over decades with a focus on beautiful, consistent results and the safety of our guests, our curriculum is highly regarded industry-wide and rivals the best in the business.

About The Lash Lounge

The Lash Lounge is a premier eyelash salon franchise, specializing in custom lash extensions, lash lifts, tinting, threading and more.

The Lash Lounge is a luxurious and relaxing escape from the hustle and bustle of everyday life—a welcome invitation to take some much-needed “me time”!

The Lash Lounge developed an exclusive lash design technique to create custom lash looks for every guest that celebrate and elevate each individual’s natural beauty. Each appointment begins with a consultation, where expert stylists work together with guests to design the perfect lash look.

All Lash Lounge stylists complete an extensive training program that graduates experts in technical lash application and artistry, while always prioritizing the safety and health of guests’ natural lashes.

The Lash Lounge’s services drastically cut down on morning makeup routines and leave guests confident that, whatever the day brings them, they’ll look and feel their best.

The Lash Lounge was created by Founder and CIO Anna Phillips in 2006, the result of her passion for helping women feel better about themselves and wanting to offer the same business opportunity to others. The first Lash Lounge salon opened in 2006 and quickly grew into three locations in two short years. The Lash Lounge went on to pioneer this new express service niche in the franchising world in 2009 and has gained a nation-wide reputation as the best in the business.

Lash extensions are one of the fastest-growing beauty segments in the United States. To learn more about franchise opportunities, visit www.thelashlounge.com/franchise.

Industry

Unknown

Company Size

501-1,000 employees

Headquarters

Ann Arbor, Michigan

Year Founded

2006

Website

thelashlounge.com

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