Job Description

About

Macy’s is proudly America’s Department Store. There’s a reason we’ve been around for 160 years. Customers come to us for fashion, value and celebration. Macy’s is also known for giving back to our communities. Now is an exciting time to join Macy’s. The face of retail is changing, and change requires innovation.

We’re bringing the magic of Macy’s to the exciting world of foodservice and changing the way our customers experience shopping. From full-service restaurants to fast-casual options we pride ourselves on giving our customers a chance to relax, refuel, and enjoy. The secret ingredient to our success is our team of skilled culinary workers who are passionate about food. We offer great job opportunities in restaurant management, culinary arts, food sales, and in-store Starbucks locations. Every role is different, so you’re sure to find something delicious!

Job Overview

The Lead Food Sales Associate supports the Restaurant Manager in running an efficient, professional, safe and profitable food operation following all company standards. Primary responsibility is to sell food items by providing caring hospitality and service using product knowledge and sampling.

Essential Functions

• Follows and ensure team follows Food Division Standards and Best Practices
• Demonstrate a positive role model for Magic Selling
• During shift, provides leadership and directs associates in providing craveable food products and service
• Assist in accountability for sales, expenses and bottom-line profits
• Follows Food Division merchandising, product presentations and signing standards
• Ensure team meets speed of service standards
• Monitor food quality by completing A.M. and P.M. line checks
• Support a strong working relationship with store management
• Provide on-going training, feedback, coaching, and staff motivation to all associates to maximize team performance and satisfaction
• Maintain role model standards in grooming, professional appearance and communications
• Meet highest standards of workplace safety, sanitation, and equipment care as set by Health Department and company policy
• Utilize forecasts, daily sales reports and weekly food cost and payroll reports to ensure monthly profit/loss goals are met
• Assist in preparation and production of all menu items
• Assist in ordering food, beverage, dry and paper goods based budget and needs of the business
• Assist with food inventories following Inventory Best Practices to ensure they are taken on a timely and accurate basis to ensure targeted food and liquor costs are maintained
• Assist in product receiving
• Perform other duties as needed

Qualifications and Competencies

• 1 Year of Experience
• Ability to read and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedural manuals
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays

Physical Requirements

• Position requires prolonged periods of standing/walking around store or department
• May involve reaching, crouching, kneeling and stooping
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
• Frequently lift/move up to 25lbs

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