Job Description

We are hiring a Lead Food & Beverage Server!

ABOUT US

At Bow & Bend, we value working with talented people in rewarding and productive ways, creating a dream team of fun and efficiency where everyone feels a sense of empowerment and accomplishment. Our commitment to delivering a culture of inclusivity, innovation, wellness, and personal growth is at the forefront of everything we do.

Join us and be part of our team.

Nestled atop the 12th floor, in Calgary’s vibrant west-end, overlooking the majestic Bow River, Bow & Bend brings the outdoors in as the Bow’s gentle bends mirror the tranquility of this signature 150-seat rooftop restaurant and bar. At its core are the finest culinarians and mixologists eagerly waiting to fulfill our customers’ dreams of an indulgent and refined dining experience. At Bow & Bend, we provide warm and attentive service in a visually stunning environment with an artfully crafted menu, embracing eco-conscious practices, through conscious choices and initiatives.

ABOUT OUR OPPORTUNITY

We are in search of a warm and engaging professional Lead Food & Beverage Server, responsible for leading the F&B Server team in daily duties to ensure professional, competent and prompt service to guests, providing the best possible dining experiences according to the standards of Bow & Bend

Primary accountabilities include:

• Always provide the highest quality of service to our guests and associates alike, leading by example.

• Train, maintain and enforce all service standards.

• Maintain a safe and sanitary work environment for all associates and guests. Report unsafe conditions to manager.

• Understand and teach empowerment principles to ensure guest satisfaction.

• Listen and provide support to team members, to ensure associate satisfaction and retention.

• Greet guests as they enter, consistently delivering exceptional service.

• Provide fast, friendly, professional, and responsive guest service to restaurant guests, restaurant staff and culinary production team.

• Check with guests to ensure they are enjoying their meals and take action to correct any problems.

• Ensure opening and closing procedures are completed.

• Attend stand up and/or taste panel and being aware of daily specials, soups, drinks, having knowledge of all menu items, their garnish, etc.
• Being prepared to answer questions from customers on menu items (preparation, etc.).
• Create a pleasant, friendly, hospitable, effective and professional working atmosphere at all times- this involves being genuine in all interactions.
• Comply with established procedures in standard ProServe beverage practices regarding the serving of alcohol and the identification of minors.
• Provide supervisory support in the absence of a supervisor.

ABOUT YOU

• A seasoned professional with a minimum of one year experience in a team lead capacity in a large, upscale Restaurant operation in a downtown city center.
• Someone with an outstanding work ethic, along with a track record of reliability, punctuality and an approachable demeanor, with a strong commitment to safety.
• Able to work well under pressure and enjoy a fast-paced environment.
• Good knowledge of wine and wine pairings.
• Valid ProServe certification.
• Excellent communicator who values teamwork and collaboration.
• Someone who has solid leadership skills, adept at training, coaching and motivating a team of service professionals.
• Open availability, able to work a variety of shifts, including evenings, weekends and holidays.
• Physically able to stand, sit, walk, push, pull, crouch, and lift or carry objects up to 20 pounds or more.

Benefits of Working for Concord Hospitality

Concord associates earn competitive wages and are eligible to enroll in our comprehensive benefits package. We offer training and development as well as career advancement opportunities. We thrive on reward and recognition and will provide associates with ample opportunities to shine within the company as well as within the brand.

Working for Concord Hospitality

Concord Hospitality invests in our associates by providing training and development at all levels. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built upon, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work-like harmony, diversity, and our commitment to provide the best customer service and quality accommodations possible, in every market we exist.

Our cornerstones: Quality, Integrity, Community, Profitability and FUN!

If you are proven achiever, looking for a culture-rich and award-winning company, and you are ready to lead an amazing brand in a great and thriving location…we may be the perfect fit!

Apply today!