As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.
Your Opportunity Starts Here.
Lead the Financial Processing Services function across Singapore and Malaysia, overseeing cardholder transactions, merchant transactions, and merchant support operations. The role is responsible for driving operational excellence, strong risk and control governance, regional standardisation, and transformation initiatives to improve efficiency, service quality, and customer outcomes.
· Lead and manage end-to-end Financial Processing Services operations across SG and MY.
· Oversee cardholder and merchant transaction processing, settlements, refunds, adjustments, and exception handling.
· Manage merchant support activities, including enquiry resolution and settlement investigations.
· Drive operational performance, productivity, service quality, and SLA achievement.
· Strengthen risk, control, audit, and regulatory compliance across all processes.
· Partner with Business, Technology, Risk, Finance, and Product teams to deliver operational and strategic initiatives.
· Champion automation, straight-through processing (STP), and process simplification to reduce manual touchpoints.
· Develop and lead high-performing teams, including succession planning and capability building.
· Minimum 10+ years of experience in Banking Operations, Cards & Payments, Merchant Acquiring, Financial Processing, or related operations functions.
· Proven leadership experience managing teams and complex operational processes.
· Strong knowledge of card payment processing, card scheme settlements, reconciliation, operational risk, and controls.
· Track record in leading transformation, automation, and process improvement initiatives.
· Strong stakeholder management, problem-solving, and people leadership capabilities.
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.
OCBC is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.
OCBC and its subsidiaries offer a broad array of commercial banking, specialist financial and wealth management services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services.
OCBC’s key markets are Singapore, Malaysia, Indonesia and Greater China. It has more than 570 branches and representative offices in 19 countries and regions. These include about 300 branches and offices in Indonesia under subsidiary Bank OCBC NISP, and over 90 branches and offices in Mainland China, Hong Kong SAR and Macau SAR under OCBC Wing Hang.
OCBC’s private banking services are provided by its wholly-owned subsidiary Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals.
OCBC's insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia. Its asset management subsidiary, Lion Global Investors, is one of the largest private sector asset management companies in Southeast Asia.
