What We Do
We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.
Who We Are
Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.
Why You Should Join Us
You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and care time, but also Wellness and Volunteer Time Off days.
The Lead Field Technician serves as the senior technical resource for field operations, responsible for performing complex installations, deployments, troubleshooting technical issues, and leading field technicians to ensure projects are completed safely, efficiently, and to quality standards.
This role combines hands-on technical work with field leadership, coordinating daily activities, mentoring technicians, and acting as the primary on-site liaison between customers, project managers, and internal teams. There is typically travel to different client sites.
· Lead and coordinate daily activities of field technicians on various job sites.
· Assign tasks, monitor progress, and ensure work meets quality and safety standards.
· Provide on-the-job training, mentoring, and technical guidance to field technicians.
· Escalate complex technical or operational issues to management when necessary.
· Perform advanced installation, maintenance, and repair of systems, equipment, or infrastructure.
· Troubleshoot and resolve technical problems in the field.
· Interpret technical drawings, schematics, and project documentation.
· Ensure all installations comply with company standards, manufacturer specifications, and regulatory requirements.
· Serve as the primary on-site contact for customers and internal stakeholders.
· Coordinate equipment, materials, and tools required for field work.
· Track project progress and provide status updates to management.
· Ensure work is completed on schedule and within scope.
· Review completed work for quality and accuracy.
· Identify opportunities to improve processes, efficiency, and customer satisfaction.
· Support continuous improvement initiatives within field operations.
USD $75,000.00/Yr.
USD $96,000.00/Yr.
· Strong hands-on experience with field services, hardware deployments, and multi-site rollouts
· Experience leading technicians or serving as the senior technical resource in the field
· Solid working knowledge of SCCM imaging, Windows device configuration, and endpoint deployment
· Ability to walk into a site, assess what is needed, and take control of execution
· Comfortable operating in fast-paced, high-visibility environments
· Strong communication skills with both technicians and client-facing site contacts
· Professional presence, sound judgment, and ability to work independently
· Ability to lift up to 30lbs as needed and work in various environmental conditions
· Valid driver’s license with ability to travel to job sites
As a Global IT Solutions Provider, we connect people with technology that enhances growth, elevates productivity, and empowers innovation.
Founded in 1982, Connection delivers valuable IT services and advanced technology solutions to organizations of every size and industry. We serve business, enterprise, and government markets—with tailored offerings for a variety of industry verticals, including healthcare, education, retail, manufacturing, finance, and more.
Our staff of highly trained Account Managers, solution architects, and technical specialists deliver the end-to-end technology solutions and services today’s organizations and users need to function at their best. From digital workplace solutions to modern IT infrastructure and multicloud to supply chain and lifecycle, we have it covered—offering trusted guidance, cutting-edge technology, and instant access to efficient, worldwide procurement through our proprietary platforms and network of 500 suppliers in 174 countries.
Our Values
Respect: We are united by one common vision. We work together to create a winning culture built upon mutual trust and respect.
Excellence: We focus on activities that drive results. We lead by example. We work to achieve excellence in all aspects of our business. We are always looking for better ways to serve our customers.
Teamwork: We win together—all success is mutual. We are accountable to our customers, employees, and shareholders. We work as a team to effectively collaborate, and drive innovation.
Integrity: We are honest and direct in all of our dealings. Honor above all else!
Connection has been recognized with several accolades that reflect our commitment to those shared values, including:
• Twice named one of the “Most Trustworthy Companies in America” by Newsweek.
• Named “America’s Best-in-State Employers” three times by Forbes.
• Recognized in the “Top 100 Technology Companies” by Businessweek.
