Job Description

Daniels Health is looking for a driven, customer-focused professional to join our team as a Lead Field Service Representative.

In this hands-on leadership role, you’ll partner closely with the Field Service Manager to support the day-to-day success of our field service team. From stepping in at customer sites when needed to overseeing product inspection and servicing within assigned hospitals or medical centers, you’ll play a key part in keeping operations running smoothly.

You’ll also act as a go-to resource for Field Service Representatives—offering guidance, coordinating support, and helping ensure exceptional service delivery at every touchpoint. Collaboration is at the heart of this role, as you work side by side with supervisors, drivers, operations teams, sales, and corporate partners to deliver the high-quality service Daniels is known for.

Most importantly, the work you do makes a real difference. Every day, you’ll help create a safer healthcare environment for patients and hospital staff alike—supporting a mission that truly matters.

What will your job inolve?

What You’ll Do

• Step in and support field service representatives as needed, ensuring seamless coverage across customer sites
• Travel to service locations as required, bringing flexibility and responsiveness to daily operations
• Arrive prepared and on time in Daniels uniform, professionally checking in with EVS teams and accurately logging time through our system
• Maintain a clean, organized staging area and ensure all service equipment is safe and fully operational
• Perform scheduled inspections and servicing of containers throughout hospital facilities
• Manage container exchanges efficiently—loading, transporting (up to 300 lbs via wheeled equipment), and restocking to keep workflows moving
• Keep consistent communication with your Field Service Supervisor, providing updates on service progress, product quality, and any issues
• Build relationships on-site by collaborating with nurses, EVS leaders, and other key stakeholders to meet evolving needs
• Safely handle physical demands, including lifting containers up to 40 lbs

Leadership & Support Responsibilities

• Serve as a go-to resource for field service representatives, helping resolve concerns quickly and effectively
• Monitor service quality and provide hands-on coaching and training to elevate team performance
• Deliver training to clinical staff across both standard and premium customer accounts
• Be ready to step in during service emergencies across the state, ensuring continuity and reliability
• Conduct ride-alongs or shadowing to reinforce service excellence and consistency
• Perform waste audits to support compliance and continuous improvement efforts
• Lead or support new customer installations, helping set the foundation for long-term success

What are we looking for?

• Positive, can-do attitude with a strong commitment to delivering high-quality customer service
• Ability to build relationships and collaborate with both internal teams and external stakeholders
• Experience in a hands-on, physically demanding role
• Previous supervisory or leadership experience is preferred
• Comfortable working in a hospital environment, providing an essential frontline service
• Willingness to perform physical tasks, including occasional heavy lifting
• No healthcare experience required — we provide full training and support

Why work for us?

• Job stability – as an essential service to healthcare we are non-seasonal and recession proof.
• Opportunities for overtime – we always need extra hands on deck so overtime opportunities are plentiful
• Full-time Hours – Monday – Friday, start time varies based on team needs
• Benefits – Full time roles are provided benefits, sick leave and vacation leave from day one
• Permanent position – This is a Full-time permanent role of 40 hours per week offering $23-25 per hour
• Safe work environment – We supply above and beyond the standard PPE protocols for safe handling of medical waste – find out more about how we protect you at https://www.danielshealth.com/covid-19-employees

Who are we? We are a healthcare service company providing safety systems and medical waste collection for hospitals, medical centers, surgical centers, nursing homes and an array of customers within the healthcare setting. Our focus is delivering quality and safety-focused medical waste management services that reduce needlestick injuries, positively impact infection control and reduce environmental burden. As a service to our customers we dispose and treat medical waste on site at our treatment facilities across the U.S.
Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.
Daniels Health conducts background checks and drug testing as part of the post‑offer hiring process.