Job Description

Lead Field Service Technician

Department: NY Admin 309900

Employment Type: Full Time

Location: Rochester

Reporting To: Brenda Bennion

Compensation: $25.00 - $27.00 / hour

A Taste of Who We Are:

Backed by a tireless commitment to high quality, innovative culinary offerings and unparalleled client and guest services, Continental consistently ranks among the top contract dining and refreshment providers in the nation according to Food Management Magazine, the industry’s source for food service news and trends.

Our Mission

Delight our guest. Every meal. Every day.

Our Core Values

Exceptional – We recruit and retain phenomenal people who consistently go the extra mile to deliver results that lead the industry.

Hospitality – We are tirelessly committed to providing the highest quality food, beverages, and service by anticipating our guests' needs so they can count on memorable experiences every time.

Collaboration – We prioritize working together with a shared vision and effective & transparent communication, we unite as one team to achieve remarkable experiences.

Responsibility – we hold ourselves accountable to be there for our team and clients, to deliver what we say we will, when we say we will and check in on progress along the way.

Innovation – We are forward-thinkers always looking for new processes, technologies, and techniques to increase efficiencies and scalability to improve our services.

The Experience You’ll Create:

The Lead Service Technician oversees and performs advanced service, maintenance, and repair tasks while providing leadership and guidance to the technician team. This role ensures high-quality service delivery, adherence to safety standards, and efficient workflow management. The Lead Technician acts as the primary technical resource and supports training and development of junior technicians.

Shift: Monday - Friday

Diagnose and repair complex equipment issues.
Perform preventive maintenance and ensure compliance with manufacturer specifications.
Conduct quality checks on completed work.
Assign tasks and monitor progress of service technicians.
Mentor and train team members on technical procedures and safety practices.
Retrain and recertify the techs.
Serve as the first point of escalation for technical problems.
Focus on continuous education and reduction of repeat service calls
Coordinate daily service schedules and prioritize urgent repairs.
Monitor open service calls to ensure timely closing.
Ensure timely completion of service orders and accurate documentation.
Communicate with Account Managers regarding service status, recommendations, and costs.
Resolve escalated customer concerns professionally.
Enforce safety protocols and maintain a clean, organized work environment.
Ensure adherence to company policies and industry standards.
Performs other related duties as assigned.

Ingredients for Thriving:

High school diploma or equivalent; technical certification preferred.
3+ years of experience in equipment service or maintenance.
Valid, clean driver’s license
Ability to pass Department of Transportation (DOT) physical.
Strong diagnostic and troubleshooting skills.
Leadership experience in a technical environment.
Proficiency with tools, diagnostic equipment, and service software.
Excellent communication and organizational skills.

Location(s) & Logistics:

Ability to lift up to 75 to 100 pounds.
Perform tasks involving bending, standing, manual dexterity, climbing into trucks, and twisting.

Savor the Benefits:

We offer a range of benefits for eligibles team members, including:

Health Coverage – Medical, Dental and Vision
Voluntary Life/AD&D, Short-Term and Long-Term Disability, Critical Illness
401(k)
Paid Time Off
Wellness Programs
Additional Perks

To see a summary of current benefits, please visit https://www.continentalserves.com/work-at-continental/#benefits

#LI-KC1 #IND103

About Continental

The Great Lakes Food & Beverage Leader

Founded in 1989, Continental has grown from an office coffee and vending specialist to consistently ranking as one of the top events and contract dining and refreshment providers in the nation.

Guided by industry leaders and powered by the largest collection of culinary talent in the Midwest, our award-winning team has a tireless commitment to high quality, innovative culinary offerings and unparalleled client and guest services.

Our singular mission is to delight our guests, every meal, every day.

It’s no secret that food brings us together. A cup of coffee is a chance to meet someone new. A meal is an opportunity to collaborate. At Continental, developing experiences that connect people is at the heart of everything we do.

Discover first-hand the passion of a full-service team committed to your vision and customizing services to support it.

Micro-Markets • Food Delivery • Full-Service Dining • Innovative Vending • Office Coffee & Water • Pantry Services • Barista Bars • Catering • Premier Events

Looking to grow your career on your terms? Get to know us more.

We Are Curious.

Bold, original thinking, and an innate curiosity for what’s new and next drives us to shake things up and create remarkable experiences.

We Dream Big.

We embrace the unknown and adventures big and small, individually and collectively. By being proactive and continuously striving for more, we continue to grow personally and professionally. And we’re not afraid to dig into a challenge.

We Champion Each Other.

Collaboration, teamwork, and trust aren’t just buzzwords to us—they truly define our culture.

We do more than just dish up great meals. Continental creates memorable experiences every day at our markets, corporate cafés, premier events and more. If hospitality is in your DNA, if you’re passionate about making difference, if you’re eager to roll up your sleeves and be part of a team, we’re looking for you.

Industry

Unknown

Company Size

201-500 employees

Headquarters

Troy, Michigan

Year Founded

1989

Website

continentalserves.com

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