Veolia Group is a global leader in environmental services, operating across all five continents with
nearly 218,000 employees. Specializing in water, energy, and waste management. Veolia Group
designs and implements innovative solutions for decarbonization, depollution, and resource
regeneration, supporting communities and industries in their ecological transformation.
Within this framework, Veolia’s Water Technology Business brings together a dedicated team of
experienced professionals committed to tackling the world’s most complex challenges related to water
scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more
sustainable future.
Who we are: Veolia Water Technologies & Solutions (WTS) is a worldwide leader in water recovery, treatment and reuse. We design, supply and operate a range of water systems – from food and beverage applications, to municipal water, to microelectronics ultrapure water and heavy industrial wastewater treatment. Our portfolio includes chemicals & monitoring solutions, startup &operation, membrane & ion exchange products, and custom engineered equipment.
Job Summary
The Shift Lead Field Service Representative is responsible for providing expert technical support, maintaining site relations with customers, developing strategies for optimizing site operations, and leading local field teams to ensure proper operations and level 1 maintenance services are being completed proficiently for customers. This role involves troubleshooting and resolving highly complex technical issues, managing projects, and providing mentorship to Operators.
Duties & Responsibilities
● Respond to and resolve highly complex technical issues and service calls.
● Perform advanced troubleshooting, diagnostics, and develop maintenance strategy on a wide range of equipment and systems.
● Mentor a team in conducting level 1 preventive maintenance, system optimization, and performance tuning tasks.
● Manage and coordinate technical projects, including installations, upgrades, and system integrations.
● Provide technical guidance and training to Operators.
● Collaborate with internal teams, vendors, and subject matter experts to resolve complex technical challenges.
● Accurately document service activities and maintain detailed records.
● Maintain account management activities by working within our Veolia digital tool suite including logging hours and PM in ServiceMax/Salesforce/MaintainX, completing site safety inspections in Gensuite, generating reporting in InSight, and more.
● Ensure compliance with company policies, safety regulations, and industry standards.
● Provide excellent customer service and ensure customer satisfaction.
● Indirect Supervision of Field Service Representatives(FSR)/Operators assigned to shift.
● Bachelor's degree in a relevant field (e.g., electronics, computer science, chemical engineering or mechanical
engineering) or equivalent experience.
● 5+ years of experience in a field service, plant production or technical support role.
● Expert knowledge of electronics, chemistry, mechanics, computer systems, and related technologies.
● Strong problem-solving, analytical, and critical thinking skills.
● Excellent communication, interpersonal, and leadership abilities.
● Ability to train and mentor a team of Operators.
● Project management skills and experience are preferred.
The position follows the Dupont schedule.
As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.
Veolia group aims to be the benchmark company for ecological transformation. With nearly 220,000 employees worldwide, the Group designs and provides game-changing solutions that are both useful and practical for water, waste and energy management. Through its three complementary business activities, Veolia helps to develop access to resources, preserve available resources, and replenish them. In 2021, the Veolia group supplied 79 million people with drinking water and 61 million people with wastewater service, produced nearly 48 million megawatt hours of energy and treated 48 million metric tons of waste. Veolia Environnement (listed on Paris Euronext: VIE) recorded consolidated revenue of €28.508 billion in 2021.
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Le groupe Veolia a pour ambition de devenir l’entreprise de référence de la transformation écologique. Présent sur les cinq continents avec près de 220 000 salariés, le Groupe conçoit et déploie des solutions utiles et concrètes pour la gestion de l’eau, des déchets et de l’énergie qui participent à changer radicalement la donne. Au travers de ses trois activités complémentaires, Veolia contribue à développer l’accès aux ressources, à préserver les ressources disponibles et à les renouveler. En 2021, le groupe Veolia a servi 79 millions d’habitants en eau potable et 61 millions en assainissement, produit près de 48 millions de mégawattheures et valorisé 48 millions de tonnes de déchets. Veolia Environnement (Paris Euronext : VIE) a réalisé en 2021 un chiffre d’affaires consolidé de 28,508 milliards d’euros.
