MANTECH seeks a motivated, career and customer-oriented Lead Field Office Technician to join our CASTLE-NET Program team. This is a remote position
Be a part of an agile team to provide the U.S Army Corps of Engineers (USACE) OCIO/G-6 with agile, innovative, customer focused, and cost-effective integrated enterprise IT support services in support of the USACE vision of engineering solutions for the Nation’s toughest challenges.
Responsibilities include but are not limited to:
Providing on-site technical support and assistance by deploying to CASTLE-NET program field offices for IT infrastructure and end-user device wellness checks.
Providing technical leadership on major tasks or technology assignments while directing and controlling field activities for assigned areas.
Directing and controlling field activities for assigned areas to ensure all technical requirements and project objectives are met.
Functioning as a technical expert across multiple project assignments to deliver world-class IT services and responsive customer support.
Delivering vital solutions that strengthen the IT foundation with secure, innovative, and modernized technological solutions for the USACE.
Interfacing with senior management to discuss methods and staffing to ensure technical requirements and mission goals are achieved.
Establishing goals and plans that meet project objectives while supervising team members as necessary.
Minimum Qualifications:
Bachelor’s degree with 10+ years of experience in IT and field/user support roles; or an Associate degree with 12+ years of experience; or 14+ years of relevant experience.
Possesses and applies comprehensive knowledge across key tasks and high-impact assignments within the IT domain.
Excellent technical knowledge of hardware, software, and network troubleshooting, including experience with IT equipment setup and maintenance.
Proficiency in remote support tools and ticketing systems with a willingness to travel extensively for field office support.
Possess and maintain relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator.
Must maintain a DoD 8140 IAT Level II certification to meet security and baseline requirements.
Preferred Qualifications:
Familiarity with the USACE IT environment, regulatory requirements, and specific IT best practices.
Clearance Requirements:
Must possess a Secret security clearance prior to starting this position.
Physical Requirements:
The person in this position must be able to travel 75% of the time.
MANTECH is more than a technology company. We are a company dedicated to service, and we consider our work a part of the public trust. The people of MANTECH are privileged to work for the security of the United States, the welfare of our service members and veterans, the protection of our communities, and the cause of better health care.
We have served the nation for more than 57 years, and in that time we have continually changed and grown to provide the technology that government needs to meet new challenges. We seek people with the same strong ethic of service, creativity, energy, and dedication to serving our country.
We are comprised of more than 9,800 talented employees around the world. Nearly 40% of our employees are veterans. Many others come from the Intelligence Community, Homeland Security and federal civilian agencies. We understand our customers’ challenges because we know their world firsthand.
When Federal managers and military leaders face tough challenges in cyber, data collection & analysis, enterprise IT or systems and software engineering, they turn to MANTECH to get the job done right. These professionals trust MANTECH and stay with us for years because we understand their needs and tackle their most complex challenges head on. They know that reaching their goal is our ultimate objective.
