Job Description

Are you a person who enjoys helping others? Are you currently seeking fulfillment in your professional life?
Hope Services is Silicon Valley’s leading provider of services to people with developmental disabilities and mental health needs. We seek candidates who share our inspirations & aspirations. Selection of staff is made on a competitive basis, and we are committed to promoting diversity, equity, inclusion & belonging at all levels..  >>>>> 2025 Winner of Mercury News Best in Silicon Valley <<<<< >>>>> ASPIRE to Excellence CARF Accredited <<<<< >>>>> 2024 Great Nonprofits Top-Rated Nonprofit <<<<< >>>>> Four-star Charity Navigator <<<<< >>>>> 2024 Candid Gold Seal of Transparency <<<<<   
Hope Services offers an OUTSTANDING benefits package, including Medical, Dental, Vision, 401(k) Retirement, Life Insurance, Tuition Reimbursement and a comprehensive Scholarship Program, Generous Paid Vacation and Sick Time accrual plans and more!
*Compensation: $39.00/hour
The Lead Facilities Technician position is responsible for overseeing the day-to-day maintenance, repair, and operations of company facilities. This role serves as a working lead, coordinating the efforts of facilities staff while also performing hands-on maintenance tasks to ensure a safe, functional, and well-maintained environment and ensuring compliance with safety, regulatory, and organizational standards.    Essential FunctionsThe following responsibilities represent the essential functions of the position. An employee in this classification is responsible for carrying out the following functions: Coordination and Planning·         Leads and coordinates the daily activities of Facilities Technicians and   maintenance staff.·         Coordinates and supports technicians in the field based on ticket priority,    ensuring urgent and high-impact issues receive immediate attention    while routine work is scheduled efficiently.·         With the support from the Director, reviews and triages incoming CMMS   (nodaFi) tickets, assigning priority levels and allocating technician r  resources accordingly. ·         Supports training of Facilities Technicians and provides ongoing coaching   a s needed.·           Monitor and manage facilities expenses and supply inventory.·         Support the Director of Facilities Management in the planning and    execution of departmental projects, initiatives, and strategic priorities as    needed.
Maintenance and Operations·       Utilizes the company's CMMS (nodaFi) to manage, track, and close work   orders in a timely manner.·         Perform and oversee preventive and corrective maintenance on HVAC,    electrical, plumbing, and mechanical systems.·         Conducts routine facility inspections to identify safety hazards,    maintenance needs, and compliance issues.·         Coordinates and monitors work performed by vendors and contractors to   ensure quality and completion.·         Ensures facilities remain clean, safe, functional, and compliant with   regulatory standards.·         Assist with space planning, office moves, and facility improvement   projects.
Safety and Compliance·          Promotes and monitors safety practices across assigned locations.·      Identifies, reports, and assists in resolving safety hazards and facility   risks.·         Ensures compliance with local, state, and federal safety regulations   (OSHA, fire codes, etc.)·         Maintains accurate records of maintenance activities, equipment   inventory, and work orders within the CMMS (nodaFi) system.
Communication and Reporting·          Serves as a primary point of contact for facilities-related issues at   assigned locations.·         Communicates facility needs, priorities, and updates to management.·         Assists with investigations related to facility incidents or safety concerns.·         Provides reports and documentation related to facility maintenance and   compliance.
Additional Responsibilities·          Serve as primary point of contact for facilities issues in the absence of   the Facilities Manager/Director.·         Responds to urgent facility needs and emergencies as assigned.·       Assists with special projects and facility initiatives. ·       Performs other duties as assigned to support efficient facilities operations.  Qualifications Required1.      High school diploma or GED required; vocational training or Associate's degree preferred.2.      Minimum 5 years of facilities maintenance or operations experience or equivalent combination of training, education and experience.3.      1–2 years in a lead, supervisory, or senior technician role (HVAC, electrical, plumbing, fire safety).4.      Experience with and working knowledge of rooftop solar systems and related infrastructure, including basic troubleshooting and coordination with solar service providers.5.      EPA 608 Certification, OSHA 30, or relevant trade certifications a plus.6.      Valid Driver’s License and a clear driving record.   Required Knowledge and Skills1.       Strong knowledge of general building maintenance, repair, and safety   practices.2.       Proficiency with CMMS platforms for work order management,   prioritization, and recordkeeping.3.       Ability to lead, coordinate, and support maintenance activities across   multiple locations.4.       Ability to troubleshoot and resolve maintenance issues effectively.5.       Time management: practiced at setting priorities and managing time.6.       Ability to organize, prioritize, and manage multiple tasks.7.       Ability to communicate effectively verbally and in writing.8.       Ability to use computerized systems for reporting, scheduling, and   tracking maintenance.9.       Ability to work independently with minimal supervision.10.  Ability to lift up to 50 lbs and perform physically demanding tasks. Environmental ConditionsFrequent travel between assigned program and facility locations. Exposure to indoor and outdoor environments, including varying weather conditions, dust, and noise. Physical activity including standing, walking, bending, lifting, and using tools and equipment. Regular use of computer, phone, and electronic communication systems. This role operates across both office and building/mechanical environments. The position may require occasional after-hours, weekend, or on-call availability for emergencies.Do you have what it takes to make a difference? Inspire and be inspired! Hope Services takes immense pride in maximizing our employee engagement. Will you join us??
Visit www.hopeservices.org to find out more about us and the people we serve.
Hope Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees not regardless of, but with consideration and appreciation for race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family or parental status, or any other status.