Job Description

[What the role is]

This is a 2-year contract position as a Lead Executive in the School of InfoComm Technology.

The Programme Operations Lead supports the smooth delivery of CET programmes by overseeing programme operations, liaising with corporate partners, coordinating marketing and outreach efforts, and driving process improvements to enhance operational efficiency and learner experience.

[What you will be working on]

Your responsibilities will include, but are not limited to, the following:

• Lead end‑to‑end operations for CET corporate classes and public classes, including scheduling, logistics, trainer coordination and course readiness checks.

• Lead and manage sub‑systems (e.g., calendaring, registration process, programme costing, etc.) to ensure operational efficiency and compliance.

• Liaise with partners and internal stakeholders, attend to enquiries from clients and learners, and support business development follow‑ups.

• Coordinate with marketing team on publicity and outreach initiatives aligned to upcoming programmes.

• Prepare and report weekly enrolment, monitor trends, and highlight potential risks.

• Drive process improvements to streamline workflows, enhance data accuracy and improve user experience for learners and clients.

• Other duties as may be assigned.

[What we are looking for]

• Experience in programme operations, CET administration, client servicing or marketing coordination preferred.

• Strong stakeholder orientation, with the ability to understand partner and learner needs, manage expectations proactively, and build positive working relationships across teams.

• Strong organisational, analytical and problem‑solving skills, with the ability to manage fast‑moving operations independently.

• Good interpersonal and communication skills, with the ability to engage corporate partners, learners and internal stakeholders professionally.

• Able to lead committees, coordinate across multiple sub-functions and projects simultaneously and contribute to continuous process improvement.

• Comfortable working with digital tools, data systems and cross‑functional teams.