Job Description

At the Rimrock, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our Heartists live and work in one of the most inspiring places on earth, delivering hospitality with purpose and heart. Here, every day brings connection, growth, and unforgettable memories, on and off the clock.

Live boldly. Work with heart. Stay moved.

www.rimrockcareers.com

At Rimrock Banff, we believe extraordinary events are created through thoughtful details, genuine hospitality, and unforgettable moments. As a Lead Event Server, you will play a meaningful role in bringing some of life’s most memorable occasions to life - from elegant weddings and celebratory galas to intimate gatherings and large-scale corporate events set against the breathtaking backdrop of the Canadian Rockies.

As a Lead Event Server, you will guide and support the Event Services team on the floor while leading by example through professionalism, care, and attention to detail. You thrive in a fast-paced environment, take pride in elevated service, and enjoy creating warm and welcoming experiences for every guest.

Start Date: June/July 2026
Contract Type: Full-Time
Pay Rate: $17 per hour

Key Responsibilities

Guest Experience & Service Excellence

• Deliver warm, engaging, and professional service throughout all banquet and event functions.
• Anticipate guest needs and respond promptly and thoughtfully to requests.
• Ensure all events are executed to Rimrock standards with attention to detail and presentation.
• Maintain a strong presence on the floor to ensure smooth service flow and guest satisfaction.
• Read the room and adjust service rhythm based on guest energy and event purpose

Team Leadership & Support

• Act as a point of contact for Event Servers during events and provide ongoing guidance and support.
• Lead by example through professionalism, teamwork, and strong service execution.
• Assist with delegating responsibilities and coordinating service timelines during functions.
• Support onboarding and training of new team members.
• Foster a positive, respectful, and collaborative work environment.

Event Operations

• Assist with room setup, table settings, buffet presentation, banquet décor, and event breakdown.
• Ensure event spaces are maintained to the highest standards of cleanliness and organization.
• Communicate effectively with Culinary, Stewarding, Conference Services, and leadership teams to ensure seamless event execution.
• Monitor banquet timelines and proactively address operational challenges.
• Ensure all health, safety, and liquor service standards are followed.

Administrative & Operational Support

• Support accurate event preparation and understanding of banquet event orders (BEOs).
• Assist leaders with inventory counts, supply organization, and operational readiness.
• Report maintenance concerns, guest feedback, or operational issues promptly.
• Participate in team meetings and ongoing training initiatives.

Qualifications

What You Bring

• Experience in banquets, events, or high-volume service environments

• Previous leadership or supervisory experience in hospitality is considered an asset.

• Deep understanding of service flow, timing, and guest experience

• Ability to remain composed, solution-focused, and adaptable under pressure

• Alberta ProServe Certificate required

Bonus If You Bring

• Previous experience in luxury hotel events or fine dining banquets

• Mentorship experience or a passion for training service teams

• Knowledge of food and beverage pairings, wine, or cocktail service

• Expertise in high-volume, multi-course event execution

Who You Are

You are disciplined, analytical, and calm under pressure. You thrive when managing multiple moving pieces while maintaining high standards of quality and precision. Your leadership is quiet but effective, guiding your team to deliver polished, seamless service.

You are observant, organized, and solution-oriented, ensuring every guest experience feels purposeful and intentional. Colleagues rely on your expertise, composure, and attention to detail to execute events flawlessly.

At Rimrock, your presence turns planning into experience, ensuring every event is polished, purposeful, and memorable.

Lead with precision. Work with care. Stay moved.

Physical Demands

• Continuous standing and walking for long periods
• Frequent lifting and carrying up to 25lbs / 12kg; occasional lifting up to 50lbs / 23kg
• Pushing heavy service carts
• Physical stamina to lift up to 50lbs, push/pull carts, and remain active throughout long shifts.
• Ability to work in varying temperatures, humid kitchens, and cleaning environments

Visa Requirements: Must be legally authorized to work in Canada.

Additional Information

Job Perks & Benefits:

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees.
• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide.
• Access to the Mountain Explorer Travel Program, exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler.
• One complimentary buffet meal per shift in our staff cafeteria.
• Subsidized shared Staff Accommodation.

Apply Today: Whether you're just starting your journey or seeking your next adventure, we’d love to hear from you. Explore current opportunities and discover what it means to be a Heartist at www.rimrockcareers.com

We’re committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process, please reach out confidentially, at recruiter@rimrockresort.com, and we’ll work with you to ensure your needs are met.

At Rimrock Banff, we believe that diversity makes us stronger, and inclusion moves us forward.

Our team is made up of individuals from across the globe, each bringing their own culture, perspective, and story. In a place as naturally diverse as Banff National Park, it’s only fitting that our workplace reflects the same richness.

Whether you're on shift or in staff housing, we want every Heartist to feel seen, valued, and free to be fully themselves, regardless of race, culture, gender identity, religion, abilities, sexual orientation, or age.

Inclusion isn't a box we check, it’s a value we live. And while we're proud of our progress, we know there's always more to learn, more ways to grow, and more voices to elevate.

Together, we build a workplace where belonging isn’t just possible, it’s expected.
Be you. Be bold. Stay moved.

#CWMRSummer26