Job Description

LAB3 is one of the largest Azure engineering practices in the Australasia region with a focus on Cloud & DevOps, Data, IoT & AI, Modern Workplace, Modern Apps & Integration, Security, and Network services.

We have an opportunity for a Lead Engineer to provide technical leadership across our Azure Cloud & DevOps Managed Services capabilities. This role will be central to LAB3’s transformation towards an AI-enabled, automation-first Managed Services operating model.

The Role

• Provide technical leadership across Azure Cloud and DevOps Managed Services, with broader technical coordination across Modern Workplace and Networking.
• Translate the Program vision into a prioritised technical roadmap covering automation, AI agents, service modernisation, observability, reliability and operational efficiency.
• Identify high-volume, repeatable and manual operational work that can be removed or reduced through automation, AI-assisted operations, self-service and agentic workflows.
• Establish reusable engineering standards, reference architectures, patterns, guardrails and technical controls across the Managed Services portfolio.
• Own and coordinate the Managed Services technical improvement backlog, balancing client commitments, operational risk, service improvement and strategic transformation.
• Provide technical direction to engineers operating within the matrix structure and ensure engineering work is delivered consistently across service lines.
• Partner with People Leaders to identify capability gaps, establish development priorities and ensure engineers are supported to deliver the technical roadmap.
• Strengthen the connection between Professional Consulting, Product and Technology, and Managed Services so solutions are designed for operability, automation and effective transition from the outset.
• Embed DevOps, infrastructure-as-code, SRE and DORA-aligned practices into service delivery and continuous improvement.
• Define technical quality gates covering onboarding, production readiness, security, supportability, documentation and transition into Managed Services.
• Measure and communicate improvements in automation, reliability, deployment performance, operational toil, service quality and client outcomes.
• Provide senior technical input into complex incidents, problem management, architecture decisions and service risks.
• Maintain appropriate human oversight, auditability, testing and governance as AI agents and automated workflows are introduced into production services.
• Support client-facing technical engagements, service reviews, solution development and growth opportunities where senior engineering leadership is required.

The Ideal Candidate

• Demonstrated technical leadership across Azure Cloud & DevOps environments.
• Strong hands-on knowledge of Azure architecture, governance, identity, networking, security, infrastructure-as-code (Terraform and Bicep), CI/CD, observability and operational support.
• Experience leading technical change across multiple teams without relying solely on direct line-management authority.
• Proven ability to convert a strategic transformation agenda into practical engineering priorities, standards and measurable deliverables.
• Strong understanding of automation-first operations, including deterministic automation, AI-assisted workflows and the responsible use of AI agents.
• Experience with DevOps, SRE, DORA metrics, production readiness, service reliability and continual improvement practices.
• Ability to identify and quantify operational toil, prioritise automation opportunities and demonstrate resulting improvements.
• Strong stakeholder and consulting skills, with the ability to work across Managed Services, Professional Consulting, Product and Technology, Sales and client teams.
• Commercial awareness and the ability to balance technical quality, operational risk, delivery capacity and client outcomes.
• Strong documentation discipline and the ability to establish reusable standards, patterns, runbooks and technical controls.
• Relevant Microsoft Azure certifications are preferred.
• Experience with Modern Workplace and enterprise networking is desirable but not mandatory.

What’s in it for you?

• Be part of a team that leverages modern technologies to solve real problems and provides top levels of customer satisfaction.
• Work with a Microsoft Partner of the Year award winner with multiple specialisations.
• Be supported by experienced peers and leaders that value technical expertise and encourage innovation, with clear career pathways and ongoing learning.
• Enjoy a supportive workplace that promotes inclusion, flexibility, diversity, and celebrates differences.
• Take advantage of the flexibility of a hybrid workplace.
• Thrive in a community with strong values #BeTrue #TeamUp #StandOut #ThinkAhead #FearLessAchieveMore