Job Description

The Lead Cloud Automation Engineer serves as the primary point of contact and technical leader of the Cloud Automation team. The Lead Engineer plans, prioritizes, delegates and assigns tasks to ensure business and customer deliverables are met quickly and efficiently. He coordinates with leadership to determine goals and resolve issues; protectively reporting status, challenges, issues and constraints. The Lead Engineer monitors and adjusts priorities to balance workload and maintain team cooperation and output. The Lead Engineer reviews, critiques and edits team work products and documentation for readability, correctness and quality. The Lead engineer serves as a technical thought leader; following developments in the field, exploring products and technologies to improve infrastructure quality, compliance, time to market and cost. The Lead Engineer is responsible for designing, documenting, provisioning, and maintaining cloud infrastructure via code. The Lead Engineer prepares performance and cost-optimal cloud services to deliver infrastructure aligned with reference architecture standards, frameworks, and patterns. The Lead Engineer maintains the infrastructure and collaborates with operational teams for change management and incident response. The Lead Engineer excels when working on complex projects, is motivated to deliver results, maintains operational excellence, and models the JetBlue values of Safety, Caring, Integrity, Passion, and Fun.

Essential Responsibilities

• Write and execute Infrastructure as Code (IaC) pipelines capable of deploying standard cloud services including Virtual Networks, Firewalls, Load Balancers, Storage Accounts, Application Program Interface (API) Management Gateways, Kubernetes clusters, Messaging bus services, Managed databases, and Virtual Machines
• Write and execute code capable of managing Cloud governance policies, security, and cost management constructs
• Implement and leverage Configuration Management and GitOps to maintain infrastructure leveraging Ansible, Salt, and Terraform
• Plan and build Cost effective Platform as a Service (PaaS) solutions including provisions for high availability and disaster recovery
• Code and deploy infrastructure leveraging Availability Zones/Availability Sets
• Create and maintain infrastructure documentation and operational procedures using tools such as Confluence and Lucidchart
• Collaborate and provide knowledge transfer to operational support teams and colleagues
• Create monitor alerts and remediation workflows
• Build auto-remediation capabilities using automation frameworks and serverless functions
• Implement autoscaling features, container management policies, and specify virtual hardware to optimize for low cost and high application performance
• Monitor, operate, maintain, and improve cloud environment based on operational metrics, Service Level Agreements (SLAs), and best practices
• Other duties as assigned

Minimum Experience and Qualifications

• Bachelor’s Degree in Computer Science or related IT discipline; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience
• Three (3) years of experience in a production operations environment
• Three (3) years of experience in Amazon AWS Cloud production environment
• Three (3) years of experience coding and scripting in one of the following: Python, Bash, PowerShell
• Three (3) years of experience deploying and operating containerized applications
• Experience deploying scaling, and administering production Kubernetes clusters - Azure Kubernetes Service (AKS) preferred
• Excellent knowledge of Continuous Integration (CI)/Continuous Delivery (CD) and Infrastructure as Code (IaC) automation tools
• Proficient in IT Infrastructure, networking concepts, IT security, server engineering, virtualization, data center tools, processes, and modern event-driven application architecture
• Strong understanding of DR (Disaster Recovery) and HA (highly availability) solutions and their use
• Available for overnight travel (up to 10%)
• In possession of valid travel documents with the ability to travel in and out of the United States
• Able to work flexible hours and be available for emergency responses on short notice
• Must pass a pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications

• Four (4) years of experience working as a Linux Systems Administrator or Windows System Administrator
• Four (4) years using a Configuration Management platform: Ansible, Chef, Puppet, Salt
• Experience designing and building critical production solutions which are: implemented as code, fully automated, auto-scaled, fully instrumented, and monitored

• Experience with AWS Connect CCaaS, AWS Lambda compute, AWS Lex, AWS Contact Lens

• Experience designing monitoring and alerting strategies, backup, and disaster recovery
• Experience operating and leveraging hyperconverged computing platforms such as Nutanix and VxRail
• Experience with industry frameworks and methodologies: ITIL/Agile/Scrum/DevOps/SRE

Crewmember Expectations:

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy, and behavioral standards
• Identify safety and/or security concerns, issues, incidents, or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position

Equipment:

• Computer and other office equipment

Work Environment:

• Traditional office environment

Physical Effort:

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Compensation:

• The base pay range for this position is between $105,600.00 and $190,000.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.

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