Job Description

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Closing Date:

11/04/2026

Type of Position:

Instructional Development

Job Type:

Regular

Work Shift:

Sponsorship Available:

No

Institution Name:

University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department:

ISS | eLink Admin

Department's Website:

Summary of Job Duties:

The UAMS Lead Education Coordinator, funded by the Rural Health Transformation Grant (Virtu-RURAL), provides leadership and coordination for digital literacy and digital health literacy activities designed to improve individuals’ ability to access and effectively use digital technologies and online services. The position provides one-on-one coaching and group instruction to help individuals develop essential digital literacy skills, including the use of computers, mobile devices, internet resources, email, online safety, telehealth platforms, patient portals, videoconferencing, and other digital technologies.

The Lead Education Coordinator serves as a primary resource for digital literacy implementation across participating Virtu-RURAL communities and partner sites. The position supports consistent implementation of approved curricula, training approaches, participant assessment, outcome measurement, and program practices. The Lead works collaboratively with healthcare providers, libraries, educational institutions, community organizations, and other partners to identify barriers to digital access and connect individuals with affordable internet services, devices, digital resources, and community-based support.

The position provides guidance and support to Education Coordinators and community partners, coordinates training activities, monitors program performance, and promotes continuous improvement of digital literacy services. Responsibilities include maintaining participant and program records, tracking training activities and outcomes, administering pre- and post-training assessments, conducting follow-up evaluations to measure skill retention and technology adoption, supporting staff and partner training, and preparing reports that demonstrate program impact and meet Virtu-RURAL grant requirements.

Qualifications:

• Bachelor’s degree in education, health education, public health, social work, communications, information technology, digital health, community health, or a related field, plus five (5) years of experience in digital literacy, digital health, community outreach, adult education, health education, patient engagement, technology training, or a related field required.
• Valid Arkansas driver's license and reliable transportation for travel to training and community partner sites. Must meet UAMS requirements for operating a personal or university vehicle, if applicable. Must be able to travel throughout the assigned service area.

Knowledge, Skills & Abilities:

• Basic proficiency using computers, smartphones, tablets, internet browsers, email, videoconferencing platforms, and common digital applications.
• Ability to teach basic technology skills in a clear, patient, and supportive manner.
• Strong interpersonal, communication, and customer service skills.
• Ability to work independently and build positive relationships with community members and partner organizations.
• Ability to maintain participant records and complete required program documentation.
• Strong organizational skills and the ability to manage multiple training activities.
• Ability to adapt instruction to meet the needs of participants with varying levels of digital literacy.
• Ability to travel to community partner locations throughout the assigned service area.

Preferred Qualifications

• Master’s degree in a related field.
• Training or coursework in digital literacy, adult education, community outreach, health education, or information technology is preferred.
• Experience providing digital literacy instruction, community education, workforce development, healthcare outreach, or adult education.
• Experience working with older adults, rural communities, underserved populations, or individuals with limited digital literacy.
• Digital literacy certification (e.g., Northstar Digital Literacy) or willingness to obtain after hire, if requested.
• Familiarity with telehealth platforms, patient portals, and online health resources.
• Experience facilitating small group training or community workshops.
• Knowledge of community resources that support broadband access, affordable internet services, and digital inclusion.
• Bilingual communication skills are a plus.
• Experience using Microsoft Office or Google Workspace to maintain records and prepare basic reports.

Responsibilities:

• Provide one-on-one coaching and group instruction on computers, mobile devices, internet navigation, email, online safety, telehealth platforms, patient portals, videoconferencing, and other digital tools using approved curriculum and adult learning principles.
• Lead consistent implementation of digital literacy training across participating Virtu-RURAL sites and adapt training approaches to meet the needs of diverse rural populations.
• Provide day-to-day guidance, technical assistance, and support to Education Coordinators and community-based training partners.
• Coordinate training schedules, promote consistent use of approved curricula and program procedures, identify implementation challenges, and support professional development and sharing of effective practices across participating sites.
• Assess participant digital literacy needs; oversee administration of pre- and post-training competency assessments; maintain accurate participant records; track training activities, participation, and outcomes; conduct follow-up evaluations to measure skill retention and technology adoption; and monitor program performance measures to support achievement of Virtu-RURAL goals.
• Develop and maintain collaborative relationships with healthcare providers, libraries, educational institutions, community organizations, and other local partners.
• Support participant recruitment and engagement, coordinate community-based training opportunities, identify barriers to digital access, and connect individuals with affordable internet services, devices, digital resources, and other community supports.
• Analyze participant and program data, prepare reports, monitor performance measures, identify barriers and opportunities for improvement, and support continuous quality improvement activities.
• Contribute to Virtu-RURAL grant reporting and documentation requirements and ensure program activities are accurately captured and reported.
• Collaborate with Virtu-RURAL leadership and project staff on curriculum implementation, development and refinement of training materials, program planning, scheduling, meetings, professional development, and other activities that support effective implementation and sustainability of the digital literacy initiative.
• Perform other duties as assigned.

Qualifications Equivalencies:

Additional Information:

Salary Information:

Commensurate with education and experience

Required Documents to Apply:

Resume

Optional Documents:

Special Instructions to Applicants:

Recruitment Contact Information:

Please contact askrecruitment@uams.edu for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

Annual TB Screening, Criminal Background Check, Motor Vehicle Reports Check, Sex Offender Registry

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity:

Feeling, Hearing, Manipulate items with fingers, including keyboarding, Talking

Frequent Physical Activity:

Sitting, Standing, Walking

Occasional Physical Activity:

Crawling, Crouching, Kneeling, Reaching, Stooping

Benefits Eligible:

Yes