When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
The Senior Clinical Support Resource is responsible for additional administration and operational activities on top of an existing clinical support role. The percentage of time split between each role is determined by the needs of each department to be defined as needed. The list of additional responsibilities listed below could be included in the team lead role and will be decided on by the clinical and administrative leadership for each assigned department or area.
Responsibilities:
1. Serves as a role model, mentor and resource. Collaborates with support team. Provide training and shares knowledge. Participates in the orientation and competency development of team members, including knowledge of regulatory (e.g. The Joint Commission) requirements.
2. Supports the work of others. Provides input into performance evaluations of team members and participates in the hiring and onboarding process for new staff. Ensures new team members are prepared for competency assessments.
3. Solicits feedback and ideas to produce quality processes and outcomes. Makes recommendations on how resources can be used effectively.
4. Assists with the monitoring of equipment and alerting management and clinical engineering to make sure all equipment is working properly and required inspections are up to date. Completes request form for necessary service upkeep and repair. Monitor supplies for expiration dates and ensures appropriate level for area to run effectively and orders supplies as needed.
5. Additional administrative or operational responsibilities may include, but are not limited to, assisting with scheduling, resource for technology use, and/or input into process improvement efforts.
Required Qualifications:
1. High School Diploma or GED.
2. Must currently be in a XXX title (will vary by entity and will be included in each job description)
3. Excellent performance history in current job.
4. Minimum of 1 year of experience; may be a combination of prior and current work experience. Must be in current role a minimum of 6 months to be considered for this role. Strong communication and customer service skills.
5. Patient care experience required through any of the following areas: CNA, MA, EMT, PCT certificate or currently enrolled nursing student who has completed at least one clinical rotation. Completion of BIDMC in-house training program. Allied Health and Physician Assistant program candidates. Home Health Aide.
6. Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.
Competencies:
1. Decision Making: Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision.
2. Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.
3. Independence of Action: Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager.
4. Written Communications: Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions.
5. Oral Communications: Ability to understand spoken English in order to follow basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions.
6. Knowledge: Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations. Specialized knowledge not required.
7. Team Work: Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.
8. Customer Service: Ability to demonstrate a positive attitude and respond to requests in a timely and respectful manner.
Age based Competencies: Employees in this job must be competent to provide patient care to the following age groups: Neonatal:Birth to 6 months, Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 - over.
Social/Environmental Requirements:
1. Work requires close attention to task for work to be accurately completed. Intermittent breaks during the work day do not compromise the work.
2. Work routine is fairly consistent, but employee needs to be able to use judgment to respond to events several times a week.
3. Potential exposure to adverse environmental conditions
o Daily: Protective equipment required(Respirator,earplugs,mask,gloves,eyewear etc), Potential exposure to infectious diseases and/or airborne pathogens, Potential exposure to infectious diseases and/or bloodborne pathogens.
4. Health Care Status: HCW1: Regular, day-to-day contact; both face-to-face and hands-on (having close contact within three feet for at least five minutes). Examples: physicians, clinical nurses, phlebotomist, medical assistants, PFT tech, and x-ray tech.- Health Care Worker Status may vary by department
Sensory Requirements:
Close work (paperwork, visual examination), Color vision/perception, Visual clarity > 20 feet, Visual clarity <3 feet, Hot/Cold, Sharp/Dull, Smell, Conversation, Monitoring Equipment, Telephone, Background Noise.
Physical Requirements:
Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift.
This job requires constant walking, standing. frequent bending neck, bending waist, twisting neck, twisting waist, maintain crouch for > 5 minutes, Repetition crouch(>2 times/minutes), Power Grasping using both hands, Fine Manipulation using both hands, Pushing/Pulling using both hands, Reaching-above shoulder height, Reaching-below shoulder height, Lifting and carrying items weighing up to 10 lbs, Lifting and carrying items weighing up to 25 lbs, Lifting and carrying items weighing up to 50 lbs, Lifting and carrying items weighing up to 75 lbs, Lifting and carrying items weighing up to or more than 100 lbs, Pull up and/or reposition patient weighing up to 100 pounds without assistance, Pull up and/or reposition patient weighing up to 250 pounds with assistance, Pushing items weighing up to 10 lbs, Pushing items weighing up to 25 lbs, Pushing items weighing up to 50 lbs, Pushing items weighing up to 75 lbs, Pushing items weighing up to or more than 100 lbs, Push a wheelchair or wheeled bed containing a patient weighing up to 250 pounds, with assistance. There may be occasional maintain crouch for > 5 minutes, Repetition crouch(>2 times/minutes), Keyboard use.
Pay Range:
$24.50 - $32.97
The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.
Beth Israel Lahey Health is a new, integrated system providing patients with better care wherever they are. Care informed by world-class research and education. We are doctors and nurses, technicians and social workers, innovators and educators, and so many others. All with a shared vision for what health care can and should be.
