The Lead Door Attendant serves as a frontline operational leader responsible for providing daily direction and oversight for Door Attendant and Patient Shuttle operations. This position independently assesses operational needs, establishes priorities, directs staff and resources, and makes timely decisions to maintain safe, efficient, and patient-centered service.
The Lead is expected to take ownership of day-to-day operations, respond confidently to changing conditions, resolve operational and service concerns, and ensure established expectations and standards are consistently followed. Responsibilities also include supporting staff training and development, providing coaching and real-time guidance, coordinating patient and traffic flow, and addressing issues requiring immediate action.
Serving as a subject matter expert and trusted operational resource, the Lead works closely with management and key partners while exercising sound judgment and independent decision-making within the scope of the role. The Lead promotes accountability, service excellence, teamwork, and continuous improvement across the operation.
During the selection process you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member, and you will be notified of next steps.
A high school diploma or GED is required. Valid driver's license and clean driving record is required. A minimum of two years’ experience in healthcare, transportation, logistics, or another fast-paced operational environment is required.
Valid Class B Commercial Driver's License (CDL) with Passenger Endorsement (or higher) required upon hire or within 90 days of hire. Must maintain CDL eligibility and comply with all organizational and regulatory requirements for operating Patient Shuttle vehicles.
This vacancy is not eligible for sponsorship/we will not sponsor or transfer visas for this position. Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
Mayo Clinic has expanded and changed in many ways, but our values remain true to the vision of our founders. Our primary value – The needs of the patient come first – guides our plans and decisions as we create the future of health care. Join us and you'll find a culture of teamwork, professionalism and mutual respect, and most importantly, a life-changing career.
Mayo Clinic was founded in Rochester, Minnesota by brothers Dr. William James Mayo and Dr. Charles Horace Mayo. More than 100 years later, their vision continues to evolve around a single guiding value: "The needs of the patient come first." Today we are the largest integrated, not for-profit medical group practice in the world.
We are recognized for high-quality patient care more than any other academic medical center in the nation. These endorsements are very gratifying, but also humbling. They remind us of the tradition that has been entrusted to each one of us, and the legacy of excellence that we uphold every day.
