Job Description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Profile Summary:

In this role, you will oversee a team responsible for compliance reporting, misconduct analysis and data support for distribution channels. Reporting to the Head, Distribution Monitoring, you will ensure timely and accurate analytics, support investigations into misconduct matters, and provide meaningful insights to inform market conduct oversight.

• Lead and supervise a team to deliver compliance reporting, misconduct analysis and analytics support for distribution channels within stipulated timelines.
• Oversee data‑supported assessment of suspected agency misconduct, including trend consolidation, investigation support and documentation of findings.
• Prepare and review accurate, well‑structured reports, dashboards and management information for internal stakeholders and regulators.
• Support oversight of surveillance activities, ensuring timely follow‑ups and remediation tracking.
• Engage distribution channels to obtain relevant information for fair assessment of alleged misconduct and market conduct issues.
• Uphold prescribed market and business conduct standards and maintain working knowledge of applicable regulations, Regional Compliance Standards and internal business rules.
• Identify and implement improvements to reporting, data quality and team efficiency, including standardisation or automation initiatives.
• Support projects and regulatory initiatives, contributing analytics, coordination and execution support.

Who we are looking for:

Competencies & Personal Traits:

• Comfortable leading or mentoring junior team members
• Strong analytical skills with the ability to interpret data and explain insights clearly
• Experience with reporting and AI tools (e.g. advanced Excel, Power BI or similar) is an advantage
• Good working knowledge of regulatory and market conduct requirements

Working Experience:

• 6-8 years of experience in compliance, market conduct, investigation, audit, reporting or analytics preferred
• Experience preferably in the areas of sales, customer complaints and/or investigation in insurance or financial services

Education:

• Degree in any discipline
• Relevant insurance qualifications (such as M5, M9, etc) would be an added advantage

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.