At Goettl Air Conditioning & Plumbing, we don’t just dispatch technicians — we drive revenue, protect the customer experience, and control the day from the dispatch seat. We are seeking an experienced Lead Dispatcher from HVAC, plumbing, electrical, or similar home services who knows how to lead a team under pressure be a hands-on driver.
This is a hands-on position, that also functions as a lead within our dispatch team. Your job will include:
Supervise and support dispatch operations
Optimize technician routing for revenue and efficiency
Reduce reschedules and tighten performance
Manage elevated customer challenges with confidence
Partner daily with Service and Sales leadership
Maintain clean, accurate schedules in ServiceTitan
Hold the team accountable to KPIs
You are the control tower. When dispatch runs well, the entire branch wins.
Performance-driven environment where strong leaders stand out
Medical, dental, vision, and life insurance
401(k) with company match
Paid time off
Career growth within a nationally recognized brand
We’ve been doing this since 1939 — and we’re still growing.
3+ years of dispatch experience in HVAC, plumbing, electrical, or home services (required)
Experience leading or mentoring other dispatchers
Proven ability to handle escalated or high-emotion customer situations
Strong understanding of routing, technician productivity, and revenue impact
Experience with ServiceTitan or similar dispatch software
A committed and progressive work history
Ability to pass a background and drug screen upon offer
If you’re already running the board somewhere else but not getting the authority or recognition you deserve, let’s talk.
Apply today.
At Goettl, our mission is to "Goettlize the Nation" by setting the industry standard in HVAC and plumbing services. We equip every technician and employee with best-in-class training and technology, empowering our team to deliver exceptional customer service in each of our markets: Las Vegas, Reno, Phoenix, Tucson, San Antonio, and Austin. Our rapid expansion reflects our success and commitment to excellence.
Founded in 1939, Goettl Air Conditioning and Plumbing provides a comprehensive range of heating, cooling, and plumbing solutions. We offer high-quality HVAC equipment and expert maintenance, repair, and replacement services to keep homes safe, comfortable, and efficient.
At Goettl, we believe that outstanding customer service begins with outstanding employees. If you're interested in joining our fast-growing team, visit Goettl Careers (www.goettl.com/careers) to explore current opportunities.
From optimizing air conditioning systems to enhancing indoor air quality, plumbing, and insulation, Goettl delivers total home comfort solutions that bring peace of mind. With our commitment to doing things the right way—not the easy way—Goettl is the trusted choice for homeowners seeking reliable and effective home services.
Join the thousands of residents who have relied on Goettl since 1939 and experience world-class service.
