Job Description

Overall Responsibilities:

The Detailer Lead verifies the accuracy of online orders and manually enters orders received via email into VTOnline. This position checks record entries for accuracy and authorizes the ordering of materials. The Detailer Lead requires an understanding of the VT product offering, construction, labeling, and hardware restrictions. Additionally, he or she mentors team members by providing training and guidance. Specific responsibilities include, but are not limited to, the following:

Essential Job Functions:

Manages workload within assigned team of 4 to 8 members

Performs as mentor and trainer for team members

Works with team to maintain error dollars-per-door targets

Manages daily departmental duties for territory assigned to them

Identifies issues with orders and provides solutions or corrections

Has a good understanding of VT product offering, construction, labeling, hardware templates to determine machining requirements, fire label requirements

Functions as a resource for distributors and follows up with customers regarding projects

Works with internal customers to assign ship dates and customer request move ups

Initiates sample requests (new and rework) and follows up manufacturer

Work closely with other Team Leaders and Department Manager

Confers with Schedulers, Technical Services , and production when appropriate

Supports 5S/lean program keeping work area organized

Available to work 8 to 10 hours per day as required

Observes all safety policies and procedures at all times

Participates in customer service team meetings

Assists with charting and reports for the department as needed

Works individually or with team members as assigned, maintaining a positive work environment

Other Duties as assigned

Position Requirements

Qualifications:

Able to interpret specifications

Can communicate precise instructions to team members

Able to work without supervision

Has excellent written and verbal communication skills and customer service skills

Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Able to compute rate, ratio, and percent and to draw and interpret bar graphs

Able to understand and carry out instructions furnished in written, oral, or diagram form

Able to deal with problems involving several concrete variables in standardized situations

Eager and willing to gain knowledge of door products and processes

Organized and consistently works toward continuous improvement

All team members are expected to follow the Code of Conduct to the highest standards as well as to adhere to the Attendance Policy of VT Industries.

Physical Requirements

Tolerance for sitting long periods of time. Possess finger dexterity to write, type, and use a calculator. Maintain adequate vision to view small print and computer terminal. Ability to speak and hear, walk throughout facilities with occasional light lifting (25 pounds), stooping, kneeling, crouching, and reaching with hands and arms required. Ability to travel between multiple facilities as required to perform core job duties.

The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.