Lead Deck Ambassadors at British Swim School Hudson Waterfront run efficient customer service and site operations focused on retention of families through engaging relationships to secure further lesson bookings and to attract new customers. Through training, coaching, and supportive feedback, they develop new hires to be the best deck ambassadors they can be and act as role models for the entire deck ambassador staff.
Knowledge, Skills, and Abilities
Roles and Responsibilities
? Fulfill the role of a deck ambassador, and additionally mentor incoming deck ambassadors, developing them to be the best deck ambassadors possible.
? Assess trainees’ understanding and progress.
? Provide regular constructive feedback to trainees.
? Lead deck ambassadors are required to participate in on-land and in-office training sessions.
? Reports to and communicates directly with the Area Manager.
? Improve British Swim School’s retention rate and avoid drops.
? Deliver the best customer service possible.
? Manage class schedule, attendance, lesson board, and report attendance.
? Facilitate move-ups correctly with proper take-home materials, celebrate birthdays and milestones appropriately at the pool.
? Attend ongoing training/coaching as requested by the Area Manager.
? Answer all customer questions and concerns in a timely and professional manner and resolve complaints/issues.
? Promote sales for new enrollments, twice-weekly classes, no-drops, and siblings.
? Clear, clean, and organize all appropriate collateral and materials at the end of every shift. Ensure merchandise is properly stocked.
? Assist instructors from the pool deck when they request assistance.
? Report accidents and injuries to the manager as soon as possible.
? Check all water quality, temperature, and chemical levels prior to the first scheduled class of the day and recheck periodically.
? Work a flexible schedule that may include holidays and weekends as required by business needs, trainee needs, and as requested by management.
? Work in an environment where noise levels are usually moderate to high.
? Other responsibilities as assigned by the Area Manager.
Qualifications
? Flexible schedule.
? Successful completion of British Swim School Deck Ambassador training and POS (JackRabbit) training upon hiring.
? High School Diploma or equivalent (Some College preferred)
Drowning is the #1 cause of death for children under the age of 5 - our mission is to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer in the water.
For over 35 years, British Swim School has been dedicated to saving children's lives through teaching kids as young as three months old.
Rita Goldberg, a former national swimmer in Britain, founded British Swim School in 1981 and developed the unique and highly effective teaching methods that are a recognized trademark of the brand alone. Headquartered in Ft. Lauderdale, Fla., British Swim School currently operates out of more than 100 pools in 15 states in the U.S. and Turkey. Since first launching a franchise program in October 2011, British Swim School has been ranked in Entrepreneur’s Franchise 500, Top 50 New Franchises, and the Top 10 Types of Franchises to Watch in 2015. British Swim School is aligned with the Safer Water Safety Foundation, whose mission is to protect every life from drowning through education and heightened water safety awareness.
British Swim School Hudson Waterfront saves lives in Jersey City and surrounding areas by offering its extraordinarily effective and gentle method of water survival and swimming lessons out of pools in Jersey City, Hoboken, Bayonne, Weehawken, West New York, Fort Lee, North Bergen, Edgewater and Secaucus.
