Job Description

Responsibilities

• Perform hardware installations, configurations, diagnostics, troubleshooting, and repairs in the data center environment for servers, network devices, and storage systems.
• Participate in daily operational support tasks such as racking, stacking, cabling, and component replacements.
• Execute scheduled maintenance, firmware, and hardware upgrades with precision and adherence to strict change control processes.
• Support and respond to tickets for on-site incidents, equipment failures, or system alerts, escalating issues as needed.
• Maintain accurate documentation for inventory, repairs, and infrastructure changes.
• Collaborate with cross-functional engineering and operations teams to implement and optimize processes.
• Always ensure adherence to physical security and safety practices.
• Participate in emergency response and disaster recovery activities, as required.
• Contribute to process improvement and best practices for data center operations.

Preferred Qualifications:

• 3 to 5+ years of experience working in a data center or mission-critical technical environment.
• Strong understanding of data center infrastructure (server/storage hardware, networking, cabling, and power/cooling systems).
• Hands-on experience with troubleshooting, diagnostics, and basic repairs of server hardware.
• Familiarity with ticketing systems, inventory management tools, and change management processes.
• Excellent communication skills
• Ability to work in a physically demanding environment (standing, walking, lifting to 20kg).
• Flexibility to work shifts, including weekends and holidays, as needed.

Responsibilities

• Perform hardware installations, configurations, diagnostics, troubleshooting, and repairs in the data center environment for servers, network devices, and storage systems.
• Participate in daily operational support tasks such as racking, stacking, cabling, and component replacements.
• Execute scheduled maintenance, firmware, and hardware upgrades with precision and adherence to strict change control processes.
• Support and respond to tickets for on-site incidents, equipment failures, or system alerts, escalating issues as needed.
• Maintain accurate documentation for inventory, repairs, and infrastructure changes.
• Collaborate with cross-functional engineering and operations teams to implement and optimize processes.
• Always ensure adherence to physical security and safety practices.
• Participate in emergency response and disaster recovery activities, as required.
• Contribute to process improvement and best practices for data center operations.

Preferred Qualifications:

Career Level - IC3

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