Drive high-impact transformation initiatives by combining deep data expertise with strong project execution, enabling data-driven decision-making, operational efficiency, and measurable business outcomes.

Key Responsibilities

1. Project & Program Leadership

• Lead end-to-end execution of strategic projects (scoping → delivery → adoption)
• Define project goals, timelines, risks, and success metrics
• Drive cross-functional alignment across business, operations, and IT
• Ensure delivery within cost, timeline, and quality expectations

2. Data Strategy & Analytics

• Translate business problems into data-driven solutions and insights
• Design and operationalize data models, dashboards, and reporting frameworks
• Drive adoption of BI tools and data platforms (Power BI, SQL, etc.)
• Ensure data quality, governance, and integrity

3. Problem Solving & Business Impact

• Solve complex, ambiguous business problems using data and structured thinking
• Identify opportunities for cost optimization, productivity, and service improvements
• Deliver measurable improvements (e.g., cycle time, efficiency, customer experience)

4. Stakeholder & Change Management

• Act as a bridge between business leaders, ops teams, and technical teams
• Drive stakeholder buy-in and ensure sustained adoption of solutions
• Communicate insights and project outcomes to leadership in a clear, concise manner

5. Automation & Continuous Improvement

• Automate reporting and workflows using analytics and tools
• Standardize processes and enable scalable operating models
• Continuously improve data frameworks and project execution methods

Skills & Experience

Core Skills

• Advanced data capabilities:
  • SQL / data modelling
  • BI tools (Power BI / Tableau)
  • Data interpretation and storytelling
• Analytical thinking + structured problem solving

Experience

• “Experience in service operations / field support / dispatch analytics”
• KPIs like:
  • First-time fix rate (FTFR)
  • Cost-to-serve
  • Remote resolution
• Strong emphasis on automation + command center / ops analytics
• Proven experience delivering large-scale, cross-functional projects
• Experience working with business + data/IT teams together

Behavioral Traits (critical for your org)

• High ownership and bias for action
• Ability to work in ambiguity and drive clarity
• Strong executive communication (your leadership forums expectation)
• Detail-oriented, outcome-focused

Success Metrics (important – makes JD “sharp”)

• % of projects delivered on time and impact achieved
• Adoption of data tools / dashboards
• Improvement in key KPIs (cost, SLA, productivity, etc.)
• Stakeholder satisfaction