Job Description

Position Title: Senior Central Support Officer

Department: Operations

Reports To: Head of Operations

Location: On-site Tullamarine

Employment Type: Full Time

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The Senior Central Support Administrator plays a key role in ensuring the smooth operation of centralized business support functions across departments. This position provides high-level administrative, procedural, and operational support, working closely with internal teams to streamline processes, improve service delivery, and maintain high standards of compliance and efficiency.

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Key Responsibilities:

• Provide advanced administrative and operational support to internal departments and stakeholders.

• Complete administration team tasks daily as needed

• Act as a central point of contact for escalated queries and complex support requests.

• Coordinate and optimize central support workflows, procedures, and documentation.

• Develop and maintain standard operating procedures (SOPs) and administrative best practices.

• Support the implementation of systems and tools used for administrative operations.

• Monitor compliance with internal policies, guidelines and service level agreements

• Track KPI compliance across the team

• Prepare detailed reports, dashboards, and documentation to assist with decision-making.

• Train and mentor junior administrators or support staff as required.

• Liaise with cross-functional teams to ensure timely resolution of operational issues.

• Contribute to process improvement initiatives to enhance efficiency and service delivery.

• Create streamlined on-boarding and training processes

• Develop and complete quality assurance audits

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Key Skills & Qualifications:

• Proven experience in a senior administrative, operations support, or central services role.

• Strong organizational and multitasking skills with excellent attention to detail.

• High proficiency in Microsoft Office Suite and familiarity with CRM and workflow management

• Excellent written and verbal communication skills.

• Strong problem-solving ability and proactive mindset.

• Experience working in fast-paced or matrixed environments.

• Ability to work independently and collaboratively across teams.

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Desirable Qualifications:

• Diploma or degree in Business Administration, Operations Management, or a related field.

• Experience with project coordination or process improvement methodologies (e.g., Lean, Six Sigma).

• Familiarity with compliance, reporting, and auditing practices.