Lincare

Lead, Customer Service

Lincare  •  Show Low, AZ (Onsite)  •  4 hours ago
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Job Description

The Lead CSR works specifically on Held Sales report, Rx Expiration reports, Prior Authorization Expiration reports, Turning 65 reports, and Customer Billing Survey report to decrease held sales in centers that are ineffective with that function.
  • Answers incoming calls and makes determination of required action
  • Processes Held Sales reports by contacting customers, insurance providers, physicians' offices, and reviewing with regional accounting office
  • Handles mail and outgoing courier packages for the center, including responding to requests for information from internal sources
  • Knowledgeable of existing and new information regarding equipment, compliance adherence, insurance coverage criteria, and carrier policies
  • Knowledgeable of paperwork and internal reports
  • Has a thorough understanding of the AS-400 and the CDR
  • Checks employees' task assignments and status daily
  • Reports weekly Held Sales decrease and goals to Centralized CSR Supervisor/Manager and RM/VP
  • Daily work on Held Sales in centers assigned to them
  • Assists in the training of employees
  • Communicates policy and procedure updates to staff
  • Serves as the first point of contact for their team members' questions and assists with problems regarding work functions and patient accounts
  • Monitors phone procedure compliance
  • Monitors adherence to break schedule
#CSR
Qualifications
  • High school diploma or general education degree (GED)
  • One year related experience and/or training, or equivalent combination of education and experience
Lincare

About Lincare

Lincare is a leading supplier of respiratory-therapy products and services for patients in the home. You can learn more about our extensive suite of products and services by visiting our website. Everywhere we operate, Lincare is working to be a partner in patient care by providing high-quality services and supplies, promoting patient education, and building strong relationships with patients, physicians, families and caregivers.

Services we offer include:

Oxygen Therapy

Nebulizer Therapy

Sleep Therapy

Ventilator Therapy

Enteral Therapy

Pediatric Services

Caring Responders

Long Term Care

Disease Management Programs

and More!

***This social media page and related posts, comments and other information is not intended to serve as a vehicle for providing medical advice or health care services. Rather this page is used only for social and informational purposes. Please consult your physician or call the local Lincare location regarding your specific diagnosis, treatment, and health questions. If you are experiencing an urgent medical condition, immediately call 9-1-1.

Industry
Healthcare & Social Services
Company Size
5,001-10,000 employees
Headquarters
Clearwater, Florida
Year Founded
1987
Website
lincare.com
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