Job Description

Instructions:
The following includes French and English job description formats. For roles advertised in France, the description must be in French. Remove the language you don’t need, along with these instructions prior submitting. / Le texte ci-dessous contient les versions française et anglaise du descriptif de poste. Pour les postes publiés en France, la description doit être en français. Merci de supprimer la langue dont vous n’avez pas besoin, ainsi que ces instructions avant la soumission.

Lead customer service manager

As a member of the China Nuclear Services team, you will be responsible for Taisha and other CGN Arabelle fleet MYA.

This role will require you to ensure the successful planning, execution, and completion of service ITR process. Leveraging your exceptional customer communication and business development skills, you will drive growth in service demand and enhance customer satisfaction.

Your Role:

Taishan MYA site manager (80%):

• ITO: lead to develop new core service opportunities under Taishan MYA .

• ITO: lead to develop new upgrade opportunities in Taishan .

• ITO: support spare parts team in Taishan spare parts ITO.

• OTR: execute and track of core service , including engineering, outage, repair, ensuring milestones are met on time under Taishan MYA.

• OTR: support PM to execute upgrade opportunities in Taishan .

• OTR: support spare parts team in Taishan spare parts execution .

• Team management: guarantee Taishan Service team and all operations will fully apply to company Compliance policies; Improve daily management with workflow map to support team members/ new hires to grow, manage the succession plan in Taishan.

Other CGN Arabelle fleets (20%):

• ITO: lead to develop new core service opportunities in other CGN Arabelle fleets

• ITO: lead to develop new upgrade opportunities in other CGN Arabelle fleets.

• ITO: support spare parts team in CGN fleet spare parts ITO.

• OTR: execute and track of engineering service, outage service plans, ensuring milestones are met on time in other CGN Arabelle fleets.

• OTR: support PM to execute upgrade opportunities in other CGN Arabelle fleets.

• OTR: support spare parts team in CGN fleet spare parts execution.

• Client Communication & Relationship Management: Build and maintain strong relationships with key clients, ensuring clear communication and high satisfaction throughout project lifecycle.
• Business Development: Identify, develop, and pursue new service opportunities within the existing client base to expand service scope and revenue.

Basic Qualifications (Requirements):

• Bachelor's degree in a relevant Engineering field related to conventional island.
• 10 years of experience in project management or engineering of nuclear conventional island or 600 MW above fossil plant turbine hall, at least 3 years of experience in nuclear conventional island.

• Strong organizational and time management skills with the ability to handle multiple tasks and priorities.

• Attention to detail and accuracy in documentation and reporting.

• Ability to work independently and as part of a team.

• Basic understanding of project management methodologies and principles.

• Proficiency in Microsoft Office Suite(Word, Excel, PowerPoint, Outlook).

• Proven experience in client communication and key account management.

• Demonstrated capability in business development and opportunity expansion.

• Strong organizational and time management skills.

• Fluent English is mandatory.

Desired Qualifications:

• Problem-solving skills and the ability to think critically.
• Excellent written and verbal communication skills, with the ability to interact effectively with all levels of an organization.

• Certification in project management (e.g., PMP, CAPM)is a plus.

• Work Experience in nuclear site is a plus.

• Fluent French is a plus.

Join us and work with global teams to support global customers ! At Arabelle Solutions, we have team members of more than 49 nationalities spread across 16 countries.

At Arabelle Solutions, we know diversity makes teams and business stronger.