Job Description
Benefits:
- Company car
- Free uniforms
- Health insurance
- Paid time off
- Training & development
Do you like working with your hands and enjoy variety in your work? Surface Experts Lead Technician might be the job for you! We are looking for an individual who wants a leadership role, comfortable using their creativity to problem-solve repairs, works well independently, takes pride in delivering high-quality work, and represents the company well with customers.
We Offer:
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Pay range of $20 to $25 per hour: including base pay and performance-based bonuses.
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Company Car: each technician drives a branded company vehicle for job duties.
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Tools Provided: all necessary tools and products are provided.
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Paid Time Off: paid holidays and accrued vacation days.
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Paid Training: includes onboarding, one-week new hire training, and ongoing surface repair training.
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Ongoing Support & Help Line: Technician Support Team on call to assist with questions.
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Good Work/Life Balance: no required nights or weekends.
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Small Business Culture: local business owners work closely with teams and conducts weekly check-in meetings with teams.
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Supportive Work Environment: teams celebrate achievements and collaborate in their approach to problem-solving.
Duties:
- Serve as Team Lead - share best practices, coach in the field, and contribute to our rapidly growing team.
- In the field daily: generally completing 4 or more creative repairs on-site each day
- Demonstrate world-class customer service for tenants and property management staff
- Communicate with the support team with questions
- Update progress on repairs by entering information and notes on our CRM/Dispatch tool
- Understand and utilize our unique 5-step repair process
- Problem-solving with repairs in a variety of settings such as apartments, hotels, moving sites, construction sites, etc.
Requirements:
- Background in fine finishing, automotive paint, cosmetology, artistic media, carpentry, flooring, or similar craft. 3-5 years of experience preferred.
- Strong eye for color, pattern, and detail.
- Comfortable with hand tools, light power tools, ladders, and onsite work.
- Must be able to see, distinguish, and replicate colors: familiarity with color and color-matching is integral to our process.
- Must have a valid driver's license and a clean driving record.
- Able to lift 25 lbs and spend extended periods on your feet.
Hiring Process:
- Within 24 hours: a live team member will reach out to all applicants
- Within 48 hours: we’ll schedule an in-person interview
Surface Experts is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other protected characteristic under applicable law.
About Surface Experts
Surface Experts is an all-inclusive surface repair service provider. We repair minor damage to surfaces like Floors, Countertops, Bathtubs, Cabinets, Appliances, Furniture, Elevator Panels … Almost Everything! Most repairs are simple and smaller than a dinner plate, yet our competition focuses on complete resurfacing. Our objective is to deliver outstanding customer experience and cultivate lasting relationships. We focus on saving our customers time, money, and materials that would otherwise end up in landfill.
Compensation: $20.00 - $25.00 per hour
About Surface Experts
Surface Experts is an all-inclusive surface repair service provider. We repair small damage to surfaces like Floors, Countertops, Bathtubs, Cabinets, Appliances, Furniture, Elevator Panels … Almost Everything!. We pride ourselves in our ability to provide incredibly fast service, while maintaining a friendly and professional atmosphere in our support center and on jobsites. We combine old school skill sets with new technology and products, resulting in a durable and appealing repair all provided with a smile.
- Most repairs are simple and smaller than a dinner plate, yet our competition focuses on complete resurfacing. Our objective is a happy customer and a long-term relationship. We focus on saving our customers time, money and wasted materials that end up in a landfill.
- Our typical repair requires only 1 to 2 tablespoons of product so our technicians can carry their entire set of tools and equipment in a small vehicle. Our approach is clean and free of odors in less than two hours.
Our Mission
Our mission is to develop outstanding teams by investing in strong relationships. Together we work to solve our customers’ problems by reducing the waste of time, money and materials which end up in landfills.
Our Vision
To establish and lead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing. Our goal is to be represented in every major metropolitan area, and for our brand to be synonymous with spot repair among all facilities and maintenance management.
Core Values
Serve Others
- Put Relationships First
- No Jerks
- Be Humble
Be a Problem Solver
- Be Curious
- Seek to Understand the Cause of the Problem
- Work Smart
- Constantly Improve
Trust the Process
- Be Organized
- Be Teachable
- Put Business Needs Above Personal Wants
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Surface Experts Corporate.
